Technical Truck & Trailer, an Autocar/Cummins/Allison truck dealership, is seeking an Experienced Service Advisor. The Service Advisor is responsible for assisting customers with their service needs, coordinating appointments, and ensuring a seamless service experience. Strong communication skills, technical knowledge, and a customer-focused attitude are essential.

Salary

$65,000 - $80,000/year depending on experience

Benefits

Team Members and their families are a top priority. That’s why we offer a comprehensive benefits package, including:

Medical Insurance - Choose from 3 plans including an HSA
Dental Insurance - Premiums paid by Company
Vision Insurance
Paid holidays
Simple IRA with 3% company match after 1 year
Training & Development opportunities
Employee Referral Program
Annual boot allowance

Schedule

7:30am-4:30pm, Monday-Friday

Responsibilities

Customer Interaction:

Greet customers and identify their service needs
Communicate with customers to understand vehicle issues and concerns
Provide excellent customer service and maintain a positive customer experience

Service Scheduling:

Schedule service appointments and coordinate with the service department
Ensure efficient allocation of service bays and technician resources
Manage service calendars and appointment follow-ups

Vehicle Inspection:

Conduct initial vehicle inspections to assess the condition and diagnose problems
Communicate vehicle issues to customers, including cost estimates and repair options
Ensure accurate documentation of vehicle details and service history

Service Recommendations:

Recommend necessary repairs and maintenance based on vehicle inspections
Explain recommended services to customers and answer their questions
Provide cost estimates and obtain customer approvals for services

Service Process Management:

Monitor the progress of vehicle repairs and service
Coordinate with technicians to ensure timely completion of work
Keep customers informed of any delays or additional services required

Quality Assurance:

Conduct quality checks on completed work to ensure service quality and accuracy
Verify that repairs meet manufacturer and safety standards
Address any customer concerns or complaints promptly and professionally

General Requirements

High School Diploma or equivalent
Minimum of 2 years of experience as a Service Advisor
Excellent customer service and communication skills
Ability to explain technical concepts to non-technical customers
Strong technical knowledge of commercial trucks and trailers
Excellent verbal and written skills
Proficiency in using computer software for scheduling and documentation
Experience with Excel, Word, and Google Workspace (strongly preferred)
Ability to pass a pre-employment physical, drug screen, and background check
Clean driving record

Physical Requirements

Ability to stand, sit, walk, bend, reach, push/pull, grasp tools, lift/carry 50lbs
Ability to work in outdoor and noisy environments

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Relocation assistance
Retirement plan
Vision insurance

Shift:

Day shift

Work Days:

Monday to Friday

Experience:

Service Advisor: 1 year (Preferred)

License/Certification:

Driver's License (Required)

Ability to Commute:

Battle Creek, MI 49015 (Required)

Work Location: In person

Technical Truck & Trailer jobs

Experienced Service Advisor

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