We are seeking an experienced and driven Automotive Service Manager to lead a high-volume service department. This role requires a hands-on leader with strong operational discipline, the ability to manage large teams, and a track record of driving efficiency, profitability, and customer satisfaction in a fast-paced environment.

Key Responsibilities

Oversee daily operations of a high-volume service department, managing service advisors and support staff.
Maintain and improve CSI scores while handling a high daily RO count.
Monitor KPIs including ELR, hours per RO, effective labor rate, comeback ratio, and gross profit.
Recruit, train, coach, and retain top-performing service advisors and technicians.
Ensure compliance with OEM standards, warranty processes, and dealership policies.
Handle escalated customer issues promptly and professionally.
Collaborate with Parts, Sales, and BDC departments to maximize throughput and communication.
Implement processes that improve speed, accuracy, and overall consistent volume.
Manage scheduling, capacity planning, and workflow to support consistent volume.

Qualifications

Automotive service management experience in a high-volume dealership.
Demonstrated success managing large teams and heavy RO traffic.
Strong understanding of the service KPIs and financial performance.
Experience with dealership DMS systems and OEM programs.
Exceptional leadership experience (domestic or import)
Experience managing 50+ ROs per day or large technician teams.
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Compensation & Benefits:

Medical, Dental & Vision Insurance
401k
Life Insurance
Paid Vacation
Paid Holidays
Employee Discounts on products & services

Ford of Murfreesboro jobs

Service Manager

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