Site Technical Services Manager

Niles, OH | On-Site | Individual Contributor Role

About the Opportunity

The Site Technical Services Manager plays a key role in overseeing on-site support for chemical product and technical services delivery to customers. In this role, you’ll be embedded at a customer manufacturing site, serving as the on-site technical resource for process utilities, water systems, and related chemical programs.

This is a hands-on individual contributor role with high visibility on the plant floor. You’ll monitor system performance, troubleshoot issues, coordinate with service partners, and help ensure critical plant systems operate reliably.

What You’ll Do

Serve as the on-site technical contact for chemical programs, utility systems, and related plant support activities
Monitor performance of process and utility systems, including water treatment, cooling, and other plant infrastructure
Conduct regular site walks, inspections, system checks, and follow-up on open items
Review testing results, operating data, and trends to identify issues and recommend corrective actions
Support troubleshooting when system performance affects production, quality, environmental compliance, or plant operations
Coordinate with service partners, internal technical resources, and customer contacts to maintain reliable system performance
Support documentation, audits, safety procedures, SDS-related processes, and compliance activities
Communicate issues quickly and clearly to plant contacts and internal stakeholders
Help identify opportunities to improve reliability, reduce risk, and support total cost of ownership

What You Bring

Experience in industrial chemical services, water treatment, manufacturing support, utilities, or process systems
Working knowledge of systems such as cooling towers, boilers, chillers, closed-loop systems, RO/DI water, or process cooling
Strong troubleshooting skills and the ability to interpret system data, test results, and operating trends
Comfort working directly on the plant floor in a fast-paced manufacturing environment
Ability to build credibility with operations, engineering, facilities, EHS, and customer contacts
Strong communication skills and a proactive approach to surfacing and resolving issues
Ability to work independently, manage priorities, and follow through on commitments

Preferred Background

Bachelor’s degree in Engineering, Chemistry, Environmental Science, or a related technical field — or equivalent experience
5+ years of experience in industrial chemical management, water treatment, technical service, manufacturing utilities, or a related field
Experience supporting manufacturing, automotive, battery, chemical, or other process-driven environments
Familiarity with EHS, SDS, audit, or chemical compliance platforms is helpful
Prior experience in a customer-facing technical service role is a plus

Pay: $73,000.00 - $93,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Bachelor's (Preferred)

Work Location: In person

American Society of Employers jobs

Site Technical Services Manager

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