Automotive Service Manager

Dick Hannah Volkswagen Hyundai of Portland • Full-time • Portland, Oregon, United States • $150k / year • 1m ago

We are seeking an experienced and results-driven Automotive Service Manager to oversee and manage the efficient and profitable operations of our dealership’s service department. This role requires strong leadership, organizational skills, and a focus on customer satisfaction. If you have a proven track record in managing automotive service operations, apply now to lead our team and contribute to the continued success of our dealership.

Automotive Service Manager Compensation and Benefits:

Automotive Service Manager Compensation: $2,000 monthly salary, plus 2% of department gross profit and 7% of department net profit. Expected annual pay of $150,000+.

Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.

Paid Holidays: Hannah Motor Company offers 5 paid holidays per year to the Automotive Service Manager subject to completion of the introductory period and other eligibility requirements as per company policy.

Automotive Service Manager Responsibilities:

Forecasts goals and objectives for the department and strives to meet them.

Hires, trains, motivates, and monitors the performance of the service department personnel.

Prepares and administers an annual operating budget for the service department.

Maintains reporting systems required by general management and the factory.

Attends managers' meetings.

Monitors the performance of the service department.

Strives for harmony and teamwork within the department and with all other departments.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Holds weekly department meetings.

Establishes and maintains good working relationships with customers to encourage repeat and referral business

Fosters professional employee development and coordinates with department manager to determine the need for advanced training.

Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers.

Handles customer complaints immediately and according to dealership's guidelines.

Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.

Develops dealership service pricing plans and recommends to the dealer or general manager.

Works with service personnel to find ways to improve the overall profitability of the dealership.

Keeps abreast of new equipment and tools available and recommends purchases.

Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.

Serves as liaison with factory representatives.

Maintains safe work environment.

Maintains a professional appearance.

Automotive Service Manager Qualifications:

Excellent communication skills (including listening, speaking).

Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Ability to multi-task.

Ability to work alone, self-motivate and manage one’s own time.

Physical ability to use computer hardware/software.

Team player with a positive attitude

Computer literate (MS Word, Advanced Excel, Outlook)

Organized and extremely detail-oriented

Ability to prioritize

Deadline-oriented

Research skills

General math skills

Basic knowledge of dealership operations and/or office/clerical experience.

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

Dick Hannah Dealerships. Believe in nice.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay: From $150,000.00 per year

Work Location: In person