Dealership General Manager

Confidential • Full-time • Albany, New York State, United States • $275k - $340k / year • 3m ago

Automotive group is seeking an experienced Automotive Dealership General Manager to oversee operations at Albany dealership to ensure profitability, customer satisfaction, and adherence to company standards and policies. This role involves managing and leading staff, developing strategic business plans, and ensuring the dealership meets its sales and service goals. The General Manager reports to the Head of Revenue and collaborates closely with other department heads to drive the success of the dealership.

Location: Albany, NY

Key Responsibilities:

Operational Management:

Oversee all daily operations of the dealership including sales, service, parts, and finance departments.
Ensure compliance with all company policies, procedures, and regulations.
Monitor and analyze dealership performance metrics to identify areas for improvement.

Leadership and Staff Development:

Hire, train, and mentor department managers and staff.
Foster a positive and productive work environment that encourages teamwork and professional growth.
Implement performance management processes and provide regular feedback to staff.

Customer Experience:

Ensure high levels of customer satisfaction and address any customer concerns or complaints promptly.
Develop and implement strategies to enhance customer experience and build long-term customer relationships.

Sales and Marketing:

Develop and execute sales and marketing plans to achieve dealership goals.
Monitor market trends and competitor activities to identify new business opportunities.
Ensure effective merchandising and promotional activities to attract and retain customers.

Financial Management:

Prepare and manage the dealership’s annual budget.
Monitor financial performance, including revenue, expenses, and profitability.
Implement cost-control measures and identify opportunities to increase revenue.

Inventory Management:

Oversee the ordering and inventory control of vehicles, parts, and accessories.
Ensure optimal stock levels to meet customer demand without overstocking.

Compliance and Safety:

Ensure all dealership operations comply with local, state, and federal laws and regulations.
Promote and enforce a culture of safety and environmental responsibility.
Comply and maintain all FTC, CFPB rules, policy and procedures.

Essential Requirements

Proven track record at the GM-level (8+ years) in managing a high-volume automotive operation with a verifiable record of profitability
Exceeds CSI scores
Consistent positive customer satisfaction scores
NCM or NADA Dealer Academy Graduate strongly preferred
Fluency in CDK and related automotive applications
Strong leadership, presentation and negotiation skills

Compensation: