Automotive BDC Internet Sales Representative

Arlington Heights Ford LLC • Full-time • Arlington Heights, Illinois, United States • $35k - $60k / year • 3m ago

Arlington Heights Ford/Tasca Auto is looking for talented and outgoing individuals to join our multi-location team as a BDC Internet Sales. You will create/schedule/confirm appointments; make outbound calls to generate business for the company and follow-up with clients for aftermarket. You will primarily make inbound and outbound calls to current, previous and prospective clients, report your progress and deliver exceptional customer service. Full training available. Great opportunity! Competitive salary and benefits! EOE

Responsibilities

Communicates effectively with Internet customers and prospects whether by phone, by e-mail or in person. (all scripted)
Assists customers in scheduling a visit to select a vehicle and offers sales support.
Confirms customer appointments and follows up afterwards.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration.
Checks e-mail frequently and responds to inquiries immediately.
Delivers messages intended for the other departments promptly.
Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handles all Internet sales inquiries personally.
Research auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories, etc. and their benefits to customers. Attends product and sales training as requested by manager.
Make 110 calls in a 6-hour shift.
Follows script and instructions from a supervisor.

Benefits

401(k)
401(k) matching
Dental Insurance: EE, EC, ES & Fam
Vision Insurance: EE, EC, ES & Fam
Health Insurance: EE, EC, ES & Fam
Group Life and AD&D Insurance
Disability Insurance: Long-term and Short-term
Critical Illness Insurance
Accident Insurance
Paid Time Off

Previous customer service experience
Excellent team player with collaborative attitude and eagerness to improve
Pleasant, engaging, professional phone manner
Ability to multi-task
Willing to learn and be driven to achieve goals
Strong PC and internet skills
Maintains professional appearance
Arrive to work on time
Ability to follow instructions and receive feedback from supervisor and managers
Interact effectively and professionally with co-workers
Understand and follow company policy and procedures
Must have a valid driver’s license
Must be authorized to work in the USA
Must pass pre-employment screenings and background checks

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Tasca Family Commitment*
Tasca Automotive Group was founded in 1943 by Bob Tasca, Sr. In 1953 Bob opened the original Tasca Ford in Bristol, Rhode Island. Just one year later this dealership was completely destroyed by Hurricane Carol. Bob relocated and ultimately opened up the new Tasca Ford at 777 Taunton Avenue in East Providence, Rhode Island. It was here that Bob and his team became the second largest Ford dealership in the world in the 1960's. This was also the birthplace of the Tasca Racing program and many historic muscle cars such as the Ford Cobra Jet, Tasca Street Boss, and Mystery race cars.

Bob opened Tasca Lincoln Mercury in Seekonk, Massachusetts in 1972. TLM became the highest volume Lincoln Mercury dealership in the world in 1986, and repeated again in 1987 and 1988 while also winning the Ford President's Award for outstanding customer satisfaction. This fulfilled Bob's dream of saying "None Bigger, None Better." It was also at the Seekonk store that Bob launched the innovative Pre-Trade program, pioneering the concept of short term trade cycles and leasing. He was also joined in the business by his three sons, thus fulfilling another of his dreams to build a successful family business.

In 2002 Bob opened his flagship dealership in Cranston, RI. Featuring Ford, Lincoln, Mercury, Mazda, and Volvo the Cranston location was one of the most high tech and largest facilities in the country. It featured amenities such as drive in service write up, an in house Italian café, drive through carwash, and spacious customer lounge. It was at this time that Bob was joined in the business by his grandsons and granddaughters, continuing his dream of a family business. When Bob Tasca, Sr. passed away in 2010 he left a proud legacy of honesty, integrity, and customer satisfaction.

70 years and three generations later the Tasca Family continues to grow. We have been blessed over the past seven decades with great customers and great employees. We would like to thank the members of our team who continue to work so hard to satisfy our customers. We would also like to thank the thousands of families who have trusted us over the past 70 years. We humbly look forward to keeping our commitment that YOU WILL BE SATISFIED.

EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.