Automotive Service Advisor

Unlimited Motors • Full-time • Westfield, Indiana, United States • $50k - $65k / year • 3m ago

Unlimited Motors is seeking an experienced, detail-oriented Service Advisor to serve as the primary liaison between our customers and service department. This role is critical to operational efficiency, customer satisfaction, and profitability. The ideal candidate will have a minimum of three (3) years of hands-on experience using CDK Drive, strong automotive knowledge, and the ability to manage high internal and retail repair order volume in a fast-paced dealership environment.

Key Responsibilities

Customer & Internal Service Operations

Serve as the primary point of contact for retail and internal service customers
Accurately write, manage, and close repair orders in CDK Drive
Clearly explain diagnostic findings, repair needs, timelines, and costs to customers
Obtain approvals and authorizations for recommended services

CDK & Workflow Management

Properly document all customer concerns, technician notes, labor operations, parts, and sublet items in CDK
Assign work to technicians based on skill level, availability, and efficiency targets
Ensure repair orders are compliant, complete, and audit-ready prior to billing
Maintain accurate labor times, diagnostic charges, and service narratives

Operational Performance

Support shop efficiency targets and productivity standards
Minimize comebacks through accurate write-ups and quality control checks
Coordinate with parts vendors to ensure timely ordering and availability
Monitor open RO status and proactively resolve delays

Professional Conduct & Compliance

Maintain a high level of professionalism with customers, technicians, and management
Follow all dealership policies and compliance requirements
Demonstrate respect, accountability, and teamwork at all times

Required Qualifications