Automotive BDC Manager (Experience Required)

Capitol Nissan-INFINITI • Full-time • San Jose, CA, US • 8m ago

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at United Auto Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Benefits

Health, vision, and dental insurance
401K plan
Paid time off
Opportunities for advancement

Responsibilities

Maximize sales and profitability of the center to agreed levels of performance
Collect and analyze metrics/run reports
Support staff and clients by handing escalated calls/situations
Your team of representatives will be responsible for the following:
- Outbound calls following up with internet leads and unsold showroom traffic
- Inbound calls from sales customers
- Answer customer questions promptly with honesty and accuracy
- Forecasting goals and objectives
- Inventory pricing assistance. Manage photos and descriptions of inventory
- Standard reporting managing set, shown, and sold appointment percentages.
- Tracking of inbound and outbound contact volume by method
- Working closely with other department managers and GM
- Recruit, hire, manage, and monitor the performance of all departmental employees
- Manage online reputation through review sites

Qualifications

Two years of department management experience
Excellent training and coaching experience
Well organized and detailed approach to outcome reporting
Understanding of Internet Consumer communication practices
Exceptional leadership skills
Ability to maintain calm in a pressure packed and active environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.