Automotive Service Advisor

RPM Automotive Group, LLC • Full-time • Rohnert Park, CA, US • $70k / year • 18m ago

Are you an experienced automotive professional with a passion for leadership and exceptional customer service? We’re looking for a driven and knowledgeable Service Advisor Manager to lead our front-line team and ensure an outstanding experience for every customer at our dynamic and growing automotive shop!

Why Join Us?

Competitive Salary with performance-based bonuses
Comprehensive Benefits Package including Health, Dental, and Vision
3% Matching 401K
Opportunities for Leadership Growth and continued professional development
Supportive Work Culture that values work-life balance
Paid Holidays & Vacation
Paid Training & Continued Education
Weekends Off – Closed on Saturdays and Sundays

Key Responsibilities:

Lead and mentor a team of service advisors, setting the standard for professionalism and customer engagement
Ensure a seamless and high-quality customer experience from check-in to vehicle delivery
Oversee daily service operations, including scheduling, repair estimates, and follow-ups
Collaborate with technicians to ensure timely and accurate completion of work
Monitor performance metrics and drive continuous improvement in customer satisfaction, sales, and efficiency
Handle escalated customer concerns with empathy, professionalism, and problem-solving skills
Ensure compliance with company policies and industry standards

What we are looking for:

Proven experience as a Service Advisor or Service Manager in the automotive industry
Strong leadership skills with a track record of managing and developing high-performing teams
In-depth understanding of automotive repair processes and customer service best practices
Exceptional communication, organizational, and problem-solving abilities
Ability to thrive in a fast-paced, customer-focused environment
A proactive, hands-on leader who leads by example and promotes a positive team culture

If you're ready to lead, inspire, and make a real impact in a thriving automotive environment, we want to hear from you! Apply today and drive your career forward with us.

Job Type: Full-time

Pay: From $70,000.00 per year

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