About Us
777 Nissan is a family-owned and operated dealership, proudly serving the Las Vegas community. We have recently completed construction of our state-of-the-art 70,000 sq. ft. facility, featuring 45 climate-controlled service bays designed for efficiency, comfort, and excellence in customer care. We are committed to professionalism, teamwork, and delivering exceptional service to every guest.
About the Role:The Service Advisor serves as the primary point of contact between customers and the automotive service department, ensuring a seamless and positive experience throughout the vehicle maintenance and repair process. This role involves accurately assessing customer needs, communicating service recommendations, and coordinating with technicians to deliver timely and quality service. The Service Advisor is responsible for managing service appointments, providing detailed estimates, and explaining technical information in an understandable manner to customers. By fostering strong customer relationships and maintaining clear communication, the Service Advisor helps drive customer satisfaction and loyalty. Ultimately, this position plays a critical role in supporting efficiency in service department.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably within the automotive industry.
- Basic understanding of automotive systems and maintenance procedures.
- Strong communication and interpersonal skills.
- Proficiency with computer systems and dealership management software.
Preferred Qualifications:
- Experience working as a Service Advisor or in a similar automotive service role.
- Knowledge of automotive parts and warranty processes.
- Bilingual but not required
Responsibilities:
- Greet customers promptly and courteously, listening carefully to their vehicle concerns and service needs.
- Schedule service appointments and manage workflow to optimize technician productivity and minimize customer wait times.
- Prepare accurate service estimates and explain recommended repairs and maintenance procedures clearly to customers.
- Coordinate with service technicians to ensure timely completion of repairs and communicate any changes or additional findings to customers.
- Maintain detailed records of customer interactions, service orders, and vehicle history using dealership management software.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
- Promote additional services and maintenance packages that benefit the customer.
- Handle customer complaints professionally and work towards effective resolutions to maintain positive relationships.
Skills:The Service Advisor utilizes strong communication skills daily to clearly explain technical information and service options to customers, ensuring they understand the work being performed. Organizational skills are essential for managing multiple service appointments, coordinating with technicians, and maintaining accurate records. Problem-solving abilities help address customer concerns and resolve issues efficiently, contributing to customer satisfaction. Technical knowledge of automotive systems supports the advisor in making informed recommendations and understanding technician feedback. Additionally, proficiency with dealership management software and CRM tools enables effective scheduling, documentation, and follow-up communications.
⭐ Preferred Qualifications (Not Required but a Plus)
- Nissan, Infiniti, or other OEM dealership experience
- Bilingual (English/Spanish)
- Experience with Dealertrack, CDK, Reynolds & Reynolds, or similar DMS
Work Environment & Schedule
- Professional dealership environment
- Must be reliable and willing to work full-time hours
- Fast-paced, team-oriented setting in a climate-controlled facility
Job Type: Full-time
Pay: $72,000.00 - $150,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
