Job Overview
We are seeking a dynamic and customer-focused Service Advisor to join our automotive team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide customers through their service experience, ensuring their needs are met with professionalism and efficiency. This position offers an exciting opportunity to combine your passion for automobiles with exceptional customer service skills, contributing to a positive dealership environment and fostering long-term customer relationships.
Responsibilities
- Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
- Explain recommended repairs and maintenance options clearly, providing detailed auto estimates and service writing
- Coordinate with technicians to prioritize repairs, ensuring timely completion of services such as oil changes, brake repairs, suspension work, transmission repairs, diesel engine diagnostics, shocks & struts, air brake systems, and auto body repairs
- Upsell additional services by identifying customer needs while maintaining transparency and integrity
- Manage cash handling processes accurately and efficiently during transactions
- Track vehicle repair progress and communicate updates to customers throughout the service process
- Assist with automotive diagnostics using specialized tools and mechanical knowledge to support technicians when needed
Skills
- Proven dealership experience with a strong understanding of auto service management and automotive repair procedures
- Excellent customer service skills with the ability to communicate technical information clearly and professionally
- Skilled in auto estimating, service writing, and sales techniques to promote additional services effectively
- Hands-on mechanic experience or automotive diagnostics background to better understand vehicle issues
- Knowledge of various automotive systems including transmissions, oil changes, auto body repair, alignment, suspension, tire service, diesel engines, shocks & struts, brake repair, air brake systems, and more
- Ability to handle cash transactions accurately while maintaining a friendly demeanor
- Mechanical knowledge combined with experience in automotive diagnostics enhances credibility with both customers and technicians
Join our team where your automotive expertise meets your passion for delivering outstanding customer experiences! We value energetic professionals eager to grow within a fast-paced dealership environment that rewards initiative and dedication.
Pay: $50,000.00 - $110,000.00 per year
Benefits:
Work Location: In person
