Remote Automotive Sales Advisor

Mac Sons Auto • Full-time • Remote (US) • $82.55k - $143.28k / year • 3w ago

Location: Remote (Work From Home)
Job Type: Full-Time

About Us

Mac Sons Auto is dedicated to providing top-quality automotive repair and maintenance services. We pride ourselves on honest communication, reliable workmanship, and building lasting relationships with our customers. We are now looking for a Remote Sales Advisor to join our growing team.

Position Overview

As a Sales Advisor, you’ll be the main connection between our technicians and our customers. You’ll manage customer communications, recommend necessary repairs and services, and ensure technicians have clear instructions and schedules. This is a remote role, requiring excellent communication skills, attention to detail, and the ability to manage multiple priorities.

Key Responsibilities

Serve as the primary contact for customers regarding vehicle service needs.
Build trust by clearly explaining recommended repairs and maintenance.
Prepare repair orders and relay accurate details to technicians.
Review work completed by technicians and communicate results to customers.
Provide estimates, timelines, and updates to customers.
Coordinate scheduling of services and repairs.
Manage follow-up communication to ensure customer satisfaction.
Maintain accurate records of customer interactions and work performed.

Qualifications

Prior experience in Automotive Sales, Service Advisor, Customer Service Rep, or related automotive role preferred.
Strong knowledge of automotive repair and maintenance is a plus.
Excellent communication and customer service skills.
Ability to explain technical issues in an easy-to-understand way.
Organized, detail-oriented, and able to manage multiple tasks.
Comfortable working remotely with reliable internet access.

What We Offer

Competitive pay based on experience.
Flexible remote work environment.
Opportunities for growth and advancement.
Supportive team culture.

Job Type: Full-time

Pay: $82,545.52 - $143,280.63 per year

Application Question(s):

Are you comfortable with pay tied to performance or sales results?

(DO NOT APPLY IF YOU ARE NOT)

This role is fast-paced, customer-facing, and performance-driven. It is not entry-level.

Do you still want to apply?
(DO NOT APPLY IF THIS DOES NOT EXCITE YOU)

Are you able to type, talk, and navigate multiple systems at the same time without getting overwhelmed?

(DO NOT APPLY IF YOU STRUGGLE WITH MULTITASKING)

Are you comfortable being held to performance metrics such as close rate, average ticket, and response time?

(DO NOT APPLY IF YOU ARE NOT)

If offered the position, how quickly could you realistically start?
This job requires you to have digital fluency, be comfortable navigating multiple platforms and the ability to troubleshoot basic technical hurdles independently.

(DO NOT APPLY IF YOU CAN NOT)

Have you used shop management software or CRMs (Alldata, Tekmetric, Mitchell, etc.) in a real work environment?
Do you currently have at least 3 years of experience in Automotive Sales?

(DO NOT APPLY IF YOU DO NOT)

Work Location: Remote