Job Overview
We are seeking a dynamic and experienced Service Manager to lead our automotive service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive profitability through effective management of service technicians and repair processes. Your leadership will inspire a team dedicated to delivering top-tier automotive repairs and maintenance, fostering a positive environment that emphasizes quality, efficiency, and customer satisfaction. This is an exciting opportunity for a motivated professional eager to make a significant impact in a fast-paced automotive setting.
Responsibilities
- Manage the entire service department, including scheduling, workflow, and resource allocation to maximize productivity and customer satisfaction.
- Supervise and support service technicians, ensuring high-quality repairs and adherence to safety standards.
- Oversee vehicle diagnostics, repairs, and maintenance services such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and more.
- Develop and implement upselling strategies to increase revenue while providing honest recommendations for vehicle repairs and maintenance.
- Handle auto estimating and service writing processes accurately to ensure clear communication with customers regarding costs and timelines.
- Maintain excellent customer relations by addressing concerns promptly, providing transparent explanations of repair procedures, and ensuring overall satisfaction.
- Monitor cash handling procedures and ensure compliance with financial policies during transactions.
- Stay current with automotive industry trends and technical advancements to continually improve service quality.
Experience
- Proven experience in dealership or automotive service management with a strong background in auto repair operations.
- Extensive mechanic experience with automotive diagnostics across various systems including transmissions, brakes, suspensions, alignments, oil changes, tire services, diesel engines, shocks & struts, and brakes.
- Familiarity with automotive estimating software and auto service management tools.
- Demonstrated success in upselling services while maintaining integrity and customer trust.
- Excellent customer service skills with the ability to communicate technical information clearly to clients.
- Knowledge of automotive repair procedures such as oil changes, brake repairs, alignments, suspension work, tire services, diesel engine repairs, shocks & struts replacements.
- Experience in handling cash transactions accurately within a busy dealership environment is preferred. Join us as a Service Manager where your leadership fuels our success! Bring your passion for automotive excellence and customer care to create memorable experiences for every vehicle that rolls into our shop. We value energetic professionals ready to elevate our service standards while advancing their careers in a supportive environment built on teamwork and innovation!
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
