Automotive Service Director

RTP Services • Full-time • Allentown, PA, US • $150k - $200k / year • 2m ago

Job Summary
We are seeking a dynamic and experienced Automotive Service Director to lead our service department with energy, expertise, and a passion for delivering exceptional customer experiences. In this pivotal role, you will oversee daily operations, manage a team of skilled technicians and service advisors, and ensure the highest standards of automotive repair and maintenance. Your leadership will drive operational efficiency, foster a customer-centric environment, and promote continuous growth through strategic upselling and sales initiatives. This is an exciting opportunity for a motivated professional eager to make a significant impact in a fast-paced dealership setting.

Responsibilities

Lead and manage all aspects of the automotive service department, including staffing, scheduling, and workflow optimization to maximize productivity.
Oversee vehicle diagnostics, repairs, and maintenance services such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs.
Ensure technicians perform high-quality work adhering to safety standards and manufacturer specifications.
Develop and implement effective upselling strategies to enhance revenue while maintaining customer trust and satisfaction.
Maintain excellent customer service by addressing concerns promptly, providing transparent service writing and estimates, and ensuring positive interactions throughout the service experience.
Monitor dealership metrics related to service sales, gross profit margins, technician productivity, and customer satisfaction scores.
Manage cash handling procedures accurately and ensure compliance with all financial policies.
Stay current with automotive industry trends, new technologies, and repair techniques to continuously improve department performance.

Skills

Proven dealership experience with a strong background in auto service management.
Extensive knowledge of automotive diagnostics, mechanical repairs, and vehicle maintenance procedures.
Skilled in auto estimating software and service writing to generate accurate repair orders.
Excellent leadership abilities with experience managing a team of technicians and service advisors.
Strong sales acumen with the ability to upsell services effectively while maintaining integrity.
Deep understanding of automotive systems including transmissions, oil changes, alignments, suspensions, tire services, diesel engines, shocks & struts, brake systems, air brakes, and auto body repair.
Exceptional customer service skills with a focus on building long-term client relationships.
Ability to handle cash transactions accurately while maintaining compliance with financial policies.
Mechanical knowledge complemented by hands-on mechanic experience or technician background is highly desirable. Join us as an Automotive Service Director if you’re ready to lead a high-energy team dedicated to excellence in automotive care! Your expertise will help us deliver top-tier service experiences that keep our customers coming back time after time.

Pay: $150,000.00 - $200,000.00 per year

Work Location: In person