Experienced Automotive Service Director

Confidential • Full-time • Fairfield, CA, US • $160k - $264k / year • 3m ago

Location: Fairfield, CA
Compensation: $160,000 – $264,000 per year
Job Type: Full-Time

Lead a High-Performing Luxury Service Department

A confidential luxury automotive dealership in Fairfield, CA is seeking an experienced Automotive Service Director to lead and oversee our high-volume service operations.

This is an exceptional opportunity for a proven dealership leader who understands how to drive department profitability, technician productivity, and world-class customer satisfaction while maintaining strong leadership across service advisors, technicians, and support staff.

The ideal candidate will have a strong background in luxury dealership service management, with a track record of building high-performing teams and delivering exceptional customer experiences.

Key Responsibilities

Oversee daily operations of the service department, ensuring efficiency and profitability
Lead, mentor, and develop service advisors, technicians, and support staff
Monitor and improve service department performance metrics, including CSI, labor sales, and technician productivity
Ensure customers receive prompt, professional, and exceptional service experiences
Manage departmental budgets, forecasting, and financial performance
Work closely with parts, sales, and executive leadership to achieve dealership goals
Implement processes that drive operational excellence and customer retention
Maintain strong manufacturer relationships and ensure compliance with OEM standards

Qualifications

Proven experience as an Automotive Service Director or Senior Service Manager in a dealership environment
Luxury brand dealership experience preferred
Strong leadership and team development skills
Demonstrated success managing high-volume service operations
Excellent communication, organizational, and problem-solving abilities
Strong understanding of service department KPIs, profitability, and customer satisfaction metrics

Compensation & Benefits

$160,000 – $264,000 annual compensation
Full benefits package, including:
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Employee Discounts on vehicles, parts, and service

Opportunity

This role offers the opportunity to join a premier luxury dealership operation where leadership, performance, and customer experience are top priorities.

If you are a high-level service leader ready to take the next step in your career, we encourage you to apply.

Pay: $160,000.00 - $264,000.00 per year

Benefits: