Residential Solar Service and Inside Sales Coordinator

Hudson Solar+Battery Solutions • Part-time • Remote (Rhinebeck, NY, US) • $27 - $32 / hour • 2m ago

OUR PURPOSE

Hudson Solar + Battery Solutions empowers energy independence and resilience through premium solar and battery systems. We’re dedicated to delivering high-quality, reliable solutions that provide lasting security and peace of mind in a changing world.

ABOUT US

Hudson Solar + Battery Solutions is a team of experienced solar professionals building on 24 years of providing premium solar and battery solutions in the Hudson Valley and the Capital District. We exist to help our clients achieve energy independence and energy security. We specialize in reliable, high-quality custom engineered installations tailored for resilience and peace of mind. As industry veterans, we stand behind each project, prioritizing lasting quality and value-driven outcomes over short-term solutions and low-priced options.

ABOUT THE ROLE

The Service and Inside Sales Coordinator is responsible for serving as a key point of initial contact for both prospective and existing customers. This role supports the sales and service teams by responding to inbound inquiries, coordinating customer appointments, and managing service requests. The position plays a critical role in ensuring a smooth and positive customer journey—from the initial inquiry through ongoing system support. The Service and Inside Sales Coordinator helps ensure that leads are properly qualified and routed, service issues are addressed promptly, and customers receive timely communication and support.

This role is primarily remote with occasional need for in-office meetings or community events. Part-time business hours with flexibility to respond to urgent customer inquiries.

RESPONSIBILITIES AND DUTIES

Customer Communication and Lead Management

Direct inbound leads to our sales team from website inquiries, referrals, marketing campaigns, phone calls, and email within established response time standards
Maintain accurate customer and lead records within the company CRM system
Collaborate with the marketing and sales team to improve lead response and conversion
Support occasional community events or outreach initiatives with the sales and marketing teams

Service Coordination & Customer Support

Serve as the primary point of contact for customers requiring service, troubleshooting, or warranty support
Receive, triage, and prioritize incoming service requests
Create and manage service needs within CRM (HubSpot) and Google Suite ecosystems
Coordinate and schedule service appointments with customers
Communicate service details and expectations clearly to customers

Operational Support & Reporting

Maintain detailed records of customer interactions, service activity, and follow-up communications across CRM and Google Suite
Follow up after service appointments to ensure customer satisfaction and request online reviews
Track service metrics such as response time, resolution time, and repeat service requests
Identify recurring issues and escalate systemic problems to leadership
Attend occasional in-person company meetings in the Hudson Valley or Capital District

CANDIDATE REQUIREMENTS

3+ years of experience in operations support (solar, electrical, HVAC, or home services preferred), technical service coordination, or inside sales
Experience with CRM systems and customer data management
Solar industry experience or familiarity with PV/ESS systems is a plus
Strong organizational and scheduling skills
Excellent written and verbal communication skills
Ability to manage multiple priorities and tasks simultaneously
Strong attention to detail
Customer-focused mindset
Ability to collaborate effectively with cross-functional teams

COMPENSATION & BENEFITS

Competitive hourly rate based on experience
Paid time off
Holiday pay
401k with company match
Professional development opportunities

Join us if you’re passionate about renewable energy and eager to make a positive impact! We’re committed to empowering our team members through ongoing training, supportive leadership, and opportunities for professional growth. This is your chance to be part of a forward-thinking organization dedicated to transforming the future of energy—apply today!

Pay: $27.00 - $32.00 per hour

Benefits: