OUR PURPOSE
Hudson Solar + Battery Solutions empowers energy independence and resilience through premium solar and battery systems. We’re dedicated to delivering high-quality, reliable solutions that provide lasting security and peace of mind in a changing world.
ABOUT US
Hudson Solar + Battery Solutions is a team of experienced solar professionals building on 24 years of providing premium solar and battery solutions in the Hudson Valley and the Capital District. We exist to help our clients achieve energy independence and energy security. We specialize in reliable, high-quality custom engineered installations tailored for resilience and peace of mind. As industry veterans, we stand behind each project, prioritizing lasting quality and value-driven outcomes over short-term solutions and low-priced options.
ABOUT THE ROLE
The Service and Inside Sales Coordinator is responsible for serving as a key point of initial contact for both prospective and existing customers. This role supports the sales and service teams by responding to inbound inquiries, coordinating customer appointments, and managing service requests. The position plays a critical role in ensuring a smooth and positive customer journey—from the initial inquiry through ongoing system support. The Service and Inside Sales Coordinator helps ensure that leads are properly qualified and routed, service issues are addressed promptly, and customers receive timely communication and support.
This role is primarily remote with occasional need for in-office meetings or community events. Part-time business hours with flexibility to respond to urgent customer inquiries.
RESPONSIBILITIES AND DUTIES
Customer Communication and Lead Management
- Direct inbound leads to our sales team from website inquiries, referrals, marketing campaigns, phone calls, and email within established response time standards
- Maintain accurate customer and lead records within the company CRM system
- Collaborate with the marketing and sales team to improve lead response and conversion
- Support occasional community events or outreach initiatives with the sales and marketing teams
Service Coordination & Customer Support
- Serve as the primary point of contact for customers requiring service, troubleshooting, or warranty support
- Receive, triage, and prioritize incoming service requests
- Create and manage service needs within CRM (HubSpot) and Google Suite ecosystems
- Coordinate and schedule service appointments with customers
- Communicate service details and expectations clearly to customers
Operational Support & Reporting
- Maintain detailed records of customer interactions, service activity, and follow-up communications across CRM and Google Suite
- Follow up after service appointments to ensure customer satisfaction and request online reviews
- Track service metrics such as response time, resolution time, and repeat service requests
- Identify recurring issues and escalate systemic problems to leadership
- Attend occasional in-person company meetings in the Hudson Valley or Capital District
CANDIDATE REQUIREMENTS
- 3+ years of experience in operations support (solar, electrical, HVAC, or home services preferred), technical service coordination, or inside sales
- Experience with CRM systems and customer data management
- Solar industry experience or familiarity with PV/ESS systems is a plus
- Strong organizational and scheduling skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and tasks simultaneously
- Strong attention to detail
- Customer-focused mindset
- Ability to collaborate effectively with cross-functional teams
COMPENSATION & BENEFITS
- Competitive hourly rate based on experience
- Paid time off
- Holiday pay
- 401k with company match
- Professional development opportunities
Join us if you’re passionate about renewable energy and eager to make a positive impact! We’re committed to empowering our team members through ongoing training, supportive leadership, and opportunities for professional growth. This is your chance to be part of a forward-thinking organization dedicated to transforming the future of energy—apply today!
Pay: $27.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Work from home
Work Location: Hybrid remote in Rhinebeck, NY 12572
