Palmetto Alfa Romeo-Fiat is seeking a bilingual and experienced automotive dealership Sales Manager who is responsible for profitability in both the new and used vehicle departments and for customer retention. To achieve this, they must effectively manage sales personnel, have a strong knowledge of the market, and an in-depth understanding of all sales departments’ financial data as well as strong customer relations skills. The general sales manager is expected to uphold the highest ethical standards in every aspect of the job.
Essential Duties:
- Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.
- Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.
- Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.
- Prepares and administers an annual operating budget for the new-vehicle sales department.
- Understands, keeps abreast of and complies with federal, state and local regulations that affect new-vehicle sales.
- Directs and schedules the activities of all department employees, ensuring proper staffing always.
- Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
- Maintains an accurate daily log that reflects all sales activities in the dealership.
- Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
- Develops, implements and monitors a follow-up system for new-vehicle purchasers.
- Maintains teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
- Conducts daily and weekly sales meetings.
- Provides effective communication throughout the new-vehicle department as well as interdepartmentally.
- Ensures that new-vehicle salespeople understand and follow dealership policies and procedures.
- Provides proper product and training resources for salespeople on a regular and continuous basis.
- Oversees the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
- Works with salespeople on programs that will increase the new-car gross and F&I penetration.
- Develops incentive programs along with dealer and other managers.
- Helps salespeople close deals when necessary.
- Completes deal settlement sheets and turns into accounting office in a prompt and timely manner.
- Establishes and maintains standards for the delivery of vehicles to customers.
- Schedules first service appointment at time of delivery.
- Provides dealer with accurate floor traffic control data daily.
- Processes salesperson commission sheets and monitors payroll records of salespeople.
- Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
- Auditing all appraisals of trade-in vehicles.
- Recommends to the general sales manager the new-car inventory to be carried by color, model and equipment, based on a variety of customer and market analyses.
- Assists the used-vehicle department with trade appraisals as needed.
- Directs merchandising and advertising efforts for the new-vehicle department in conjunction with the sales managers and dealer.
- Assists in the development of advertising campaigns and other promotions.
- Attends managers meetings as requested.
- Maintains professional appearance.
- Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.
- Other tasks as assigned by CEO.
Qualifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
- Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
- Ability to write speeches and articles for publication that conform to prescribed style and format.
- Ability to effectively present information to top management, public groups and/or boards of directors.
- Ability to read, analyze and interpret the most complex documents.
- Ability to respond effectively to the most sensitive inquiries or complaints.
- Ability to write speeches and articles using original or innovative techniques or style.
- Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, and/or public groups.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
Education and Experience
- High School or GED or Higher Education
- Minimum 5 years dealership experience preferred
- Working knowledge of F&I
- Strong phone and computer skills
- Desking Experience
- Team oriented and team building
- Strong work ethic and professional appearance
- Must possess ability to work in a fast-paced environment
- Valid Driver License
Job Type: Full-time
Pay: $100,000.00 - $300,000.00 per year
Education:
- High school or equivalent (Required)
Experience:
- Finance Manager: 1 year (Preferred)
- Sales: 3 years (Required)
- Manager: 2 years (Required)
Language:
- Spanish (Required)
- English (Required)
Location:
- Miami, FL 33181 (Preferred)
Ability to Commute:
- Miami, FL 33181 (Required)
Work Location: In person
