Located in Tampa, FL
Salary: $20-$22/HR based on experience
Customer Service / Sales Support Coordinator Tampa FL 33634 $20-$22/HR based on experience Monday-Thursday 7:30am-5pm, Every Other Friday 7:30am-4pm The
Customer Service / Sales Support Coordinator provides high-quality customer support and administrative assistance to the
Service Sales team, ensuring efficient handling of spare-parts inquiries, order processing, and customer communication. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced service environment. The ideal candidate is proactive, organized, and committed to delivering an exceptional customer experience.
Essential Functions
- Respond to inbound customer inquiries regarding spare-parts replacements, including worn or damaged components.
- Research and verify part numbers, prepare accurate quotes, process orders, and send confirmations to customers.
- Create and maintain purchase orders and procurement records throughout the order lifecycle.
- Track customer shipments, investigate delays, and provide timely updates.
- Monitor outstanding quotes and convert them into sales opportunities.
- Support Field Service Technicians by preparing quotes and processing spare-parts requests.
- Manage blanket purchase orders for customers with annual part commitments.
- Maintain consistent communication with customers regarding order status, service requests, and product updates.
- Ensure customer satisfaction by resolving issues promptly and escalating concerns when appropriate.
- Consult with the Service Director and Service Sales Managers for discount approvals.
- Assist the Service Sales team with administrative tasks such as researching delayed orders, identifying part numbers, and preparing quotes.
- Maintain a clear and consistent message about product quality and service reliability to support customer retention.
- Collaborate with internal departments to support customer needs and improve service delivery.
- Recommend improvements to enhance departmental processes and customer experience.
- Maintain accurate customer and machine data in Business Central.
- Document all customer interactions, including inquiries, quotes, shipping updates, complaints, and resolutions.
- Develop proficiency in company software such as Microsoft Office, Business Central, and DocuWare.
- Follow documentation standards for tracking productivity and workflow.
- Perform additional duties as assigned.
Competencies Organizational Competencies
- Flexibility & Adaptability - adjusts quickly to change, maintains a positive attitude, and remains solution-focused.
- Collaboration - works effectively across teams and departments to achieve shared goals.
- Willingness to Learn - seeks out new skills, expands knowledge, and builds cross-functional expertise.
Job-Specific Competencies
- Empathy - understands customer perspectives and responds with care and professionalism.
- Active Listening - listens attentively, asks clarifying questions, and summarizes information accurately.
- Communication - conveys information clearly, concisely, and professionally across multiple channels.
- Problem Solving - analyzes issues, identifies obstacles, and recommends effective solutions.
- Responsiveness - addresses customer needs promptly and values timely communication.
- Time Management - prioritizes tasks, stays organized, and manages workload efficiently.
- Attention to Detail - ensures accuracy, minimizes errors, and delivers high-quality work.
Qualifications Required Education
- High School Diploma or equivalent.
Required Experience
- 1-2 years of customer service experience, preferably in a technical, manufacturing, or service-based environment.
Required Skills
- Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint).
- Ability to type 60+ words per minute.
- Fluent in English with strong written and verbal communication skills.
Preferred Skills
- Bilingual abilities- Spanish/English is a plus.
- Basic experience with ERP and CRM systems, such as Business Central.
#3379NW
Express Office: Tampa (Northwest)
5011 West Hillsborough Avenue
Suite C
Tampa, FL 33634
