Customer Service Coordinator / Sales Support Coordinator

Express Employment • Full-time • Tampa, FL, US • $20 - $22 / hour • 2w ago

Located in Tampa, FL

Salary: $20-$22/HR based on experience

Customer Service / Sales Support Coordinator

Tampa FL 33634

$20-$22/HR based on experience

Monday-Thursday 7:30am-5pm, Every Other Friday 7:30am-4pm

The Customer Service / Sales Support Coordinator provides high-quality customer support and administrative assistance to the Service Sales team, ensuring efficient handling of spare-parts inquiries, order processing, and customer communication. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced service environment. The ideal candidate is proactive, organized, and committed to delivering an exceptional customer experience.

Essential Functions

Respond to inbound customer inquiries regarding spare-parts replacements, including worn or damaged components.
Research and verify part numbers, prepare accurate quotes, process orders, and send confirmations to customers.
Create and maintain purchase orders and procurement records throughout the order lifecycle.
Track customer shipments, investigate delays, and provide timely updates.
Monitor outstanding quotes and convert them into sales opportunities.
Support Field Service Technicians by preparing quotes and processing spare-parts requests.
Manage blanket purchase orders for customers with annual part commitments.
Maintain consistent communication with customers regarding order status, service requests, and product updates.
Ensure customer satisfaction by resolving issues promptly and escalating concerns when appropriate.
Consult with the Service Director and Service Sales Managers for discount approvals.
Assist the Service Sales team with administrative tasks such as researching delayed orders, identifying part numbers, and preparing quotes.
Maintain a clear and consistent message about product quality and service reliability to support customer retention.
Collaborate with internal departments to support customer needs and improve service delivery.
Recommend improvements to enhance departmental processes and customer experience.
Maintain accurate customer and machine data in Business Central.
Document all customer interactions, including inquiries, quotes, shipping updates, complaints, and resolutions.
Develop proficiency in company software such as Microsoft Office, Business Central, and DocuWare.
Follow documentation standards for tracking productivity and workflow.
Perform additional duties as assigned.

Competencies

Organizational Competencies

Flexibility & Adaptability - adjusts quickly to change, maintains a positive attitude, and remains solution-focused.
Collaboration - works effectively across teams and departments to achieve shared goals.
Willingness to Learn - seeks out new skills, expands knowledge, and builds cross-functional expertise.

Job-Specific Competencies

Empathy - understands customer perspectives and responds with care and professionalism.
Active Listening - listens attentively, asks clarifying questions, and summarizes information accurately.
Communication - conveys information clearly, concisely, and professionally across multiple channels.
Problem Solving - analyzes issues, identifies obstacles, and recommends effective solutions.
Responsiveness - addresses customer needs promptly and values timely communication.
Time Management - prioritizes tasks, stays organized, and manages workload efficiently.
Attention to Detail - ensures accuracy, minimizes errors, and delivers high-quality work.

Qualifications

Required Education

High School Diploma or equivalent.

Required Experience

1-2 years of customer service experience, preferably in a technical, manufacturing, or service-based environment.

Required Skills

Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint).
Ability to type 60+ words per minute.
Fluent in English with strong written and verbal communication skills.

Preferred Skills