Automotive Service Manager

Lawrence Hall Chevrolet Buick GMC • Full-time • Abilene, Texas, United States • $43.32k - $70.58k / year • 2w ago

Lawrence Hall Mazda proudly serves the Abilene, Texas community and its surrounding areas. Our team enjoys training programs, a fantastic culture and opportunities for advancement. We're interested in helping your career because we know that happy employees lead to happier customers. If you'd like to join us, please take a look at our open positions on the Careers page and apply today!

What We Offer

Medical, vision, and dental insurance
401k plan
Vacation time and sick leave
Family-owned and operated
Partners in our community

Responsibilities

Assist customers in servicing, repairing and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

A minimum of 3 years of experience as a service manager
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.