Purpose:
Ford Dealer seeks experienced parts manager!
The Parts manager will be required to manage the entire parts department. To include filling stock and special-orders, inventory control, manage staff, work closely with technicians and follow all Ford Motor guidelines!
Duties and Responsibilities:
- Assist walk-in customers in selecting required parts.
- Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer or Service dept.
- Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.
- Set up orders for daily shipment, delivery, or pick up.
- Verify and notify customers and service dept. of all special order parts.
- Assist service technicians in selecting parts needed for repairs in process.
- Order parts not in stock if, after discussion with Shop Foremen or service manager, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
- Notify the Service advisors and the customer that ordered parts have been received.
- Answer parts phones.
- Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.
- Return all cores for credit per manufacturer policy.
- Be friendly, professional and efficient when working with all customers, both on the phone and in person.
- Provide the same high level of service to the other dealership departments as is given to other customers.
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.
- Ensure that all charge back sales are signed by the customers.
- When making tax exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number, and signature is obtained.
- Present the customer with the white copy of the invoice after removing the “tear strip.” When doing business with regular cash customers, ensure that their “cash account” numbers are recorded to assure proper customer tracking.
- Keep front and rear counter areas clean and uncluttered.
- Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.
- Keep current on new products and product updates.
- Participate in all training programs that are made available.
- Clean computer terminals and printers daily.
- Must be legally and technically able to operate company and customer vehicles.
- Must be insurable by company insurance carrier.
- Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
- Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
Qualifications:
- High school diploma or equivalent.
- Ability to read and comprehend instructions and information.
- One year of experience in an automotive parts dept.
- One year of sales experience.
- Professional personal appearance.
- Ability to work well with the public, sometimes with several customers at a time.
- Will be required to wear a dealership uniform at all times.
- All applicants must be authorized to work in the USA
- All applicants must perform duties and responsibilities in a safe manner
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, and valid driver license
Job Type: Full-time
Pay: $72,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Relocation assistance
Work Location: In person
