Service Manager/Director

Northern VA Automotive Group • Full-time • Alexandria, VA, US • $150k - $170k / year • 2m ago

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Service Manager

Duties:
- Oversee the daily operations of the service department
- Manage and lead a team of service advisors and technicians
- Ensure efficient and timely completion of vehicle repairs and maintenance
- Provide exceptional customer service and resolve any customer concerns or complaints
- Develop and implement service policies and procedures to improve department efficiency
- Monitor and analyze department performance metrics to identify areas for improvement
- Collaborate with other departments to ensure smooth workflow and customer satisfaction
- Maintain accurate records of service transactions, inventory, and customer information

Requirements:
-Minimum of 5 years experience in a similar role, preferably in a dealership or automotive repair shop
- Strong knowledge of automotive repair and maintenance processes
- Excellent leadership and communication skills
- Ability to effectively manage a team and prioritize tasks
- Proficient in auto estimating software and other relevant tools
- Familiarity with tire service, vehicle alignment, and transmission repair
- Proven track record of achieving sales targets and upselling services
- Ability to handle customer complaints and resolve issues in a professional manner

-Ability to multitask and prioritize in a fast-paced environment

Benefits:
- Health insurance coverage
- Retirement plan options
- Paid time off and holidays

If you are a highly motivated individual with a passion for the automotive industry, we want to hear from you! Please submit your resume for consideration.
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Job Type: Full-time

Pay: $150,000.00 - $170,000.00 per year

Benefits: