Sales Manager-Boston Area

McGovern Automotive Group • North Andover, Massachusetts, United States • $175k / year • 1w ago

Pay: From $175,000.00 per year

Job description:

About Our Company: McGovern Automotive Group is a new and fast-growing automotive retailer that is looking to hire a Sales Manager (SM) for our team. The SM is responsible for the day-to-day oversight of the Sales Consultants, ownership of customer satisfaction and sales leadership of the dealership.

McGovern Automotive Group’s culture of “customer first” and a commitment to transparency enables us to provide exceptional service and exceptional value for our clients. Our rapidly expanding business provides significant opportunity for learning, training and career growth for our team. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401K, paid time off) and a professional, team-oriented and promote from within culture.

If you are interested in building a career at a family owned, innovative, and fast paced organization, please contact us.

Role Responsibilities:

Responsible for day to day oversight of sales consultants including:
Recommending hiring plans to General Manager and setting work schedules to ensure staffing levels are commensurate with business and operational needs
Participating in hiring process for new sales consultants
Providing onboarding and training support for sales consultants
Developing sales team members, specifically with regard to ongoing performance feedback and reviews
Ensuring that all employees are conducting themselves in a professional manner at all times and addressing issues when needed
Managing day to day sales team performance, including monthly goal tracking and time and attendance
Motivating sales team members, maintaining employee engagement and creating a positive and productive work environment
Take an active role in the showroom / sales desk management, including working dedicated shifts at the sales desk
Handle customer complaints in a timely and efficient fashion and work with relevant parties to ensure resolution and customer satisfaction
Ensure dealership is in compliance with Federal, state, and local laws and regulations, as well as applicable manufacturer requirements
Forecast sales goals and objectives
Oversee supply and stocking of new and used vehicles to ensure sufficient stock is maintained for forecasted sales volume
Help maintain McGovern Automotive Group standards for inventory appearance, condition of showroom and display areas, and snow removal
Maintain processes for safeguarding all dealer plates, keys, titles, certificates of origin, and sales paperwork, including needs discovery sheets, customer information, and registry paperwork

Qualifications:

Prior automotive sales and people management experience required
Maintains core knowledge of products represented and appropriate McGovern Automotive Group processes and policies
Displays superior customer relationship skills and maintains strong emphasis on customer satisfaction
Demonstrates a high work ethic and exhibits professional and acceptable behaviors at all times

Benefits: