Automotive Service BDC Supervisor – Tulley BMW

Tulley Automotive Group • Full-time • Nashua, NH, US • 1m ago

Description:

Join Our Team at Tulley Automotive Group!

Are you a process-driven leader who thrives on performance, accountability, and delivering a premium client experience?

We are seeking a Service BDC Supervisor to lead and optimize all inbound and outbound client communications within our high-volume BMW Service Department. This role is critical to driving appointment conversion, improving retention, and ensuring every client interaction reflects the standards of the BMW brand.

What You’ll Do

Lead, coach, and develop the Service BDC team to achieve appointment and conversion goals.

Oversee inbound and outbound service communications

Drive service appointment setting with a focus on quality, show rate, and effective load balancing

Monitor and improve key performance metrics: show rate, service follow-up, and retention

Build and refine call scripts, messaging, and follow-up processes

Partner closely with Service Advisors and Management to align scheduling with shop capacity

Ensure a seamless, high-end customer experience from first contact to arrival

What We’re Looking For

Prior experience in Automotive BDC, call center leadership, or service coordination

Strong leadership presence with the ability to coach and hold a team accountable

Data-driven mindset with a focus on KPIs and continuous improvement

Excellent communication skills—professional, confident, and client-focused

Ability to work in a fast-paced, high-volume environment

Why Join Us

At Tulley Automotive Group, we value expertise and professionalism. We offer a supportive work culture, competitive benefits, and opportunities for continued growth within our organization.

Work with a premium brand known for performance and innovation

High-volume, high-opportunity service department

If you’re dependable, skilled, and ready to bring your experience to a team that appreciates it, reach out today to schedule an interview!

Requirements:

Tulley Advantage:

Competitive Compensation;
Paid Time Off: Vacation Time | Personal Time | Holiday Time
401(k) plan with dealer contribution;
Employee Assistance Program (EAP);
Insurance: Medical, Dental, Vision, Accident
Disability Coverage: Short Term & Long Term
Voluntary Life and AD&D Coverage;
Employer Paid Life Insurance Policy.

Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality.

Equal Opportunity Statement:

Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.

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