Automotive Service Manager
THE POSITION: The Service Manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers.
THE PERKS:
- Competitive Compensation
- Employee Referral Program
- Employee Discounts on Sales and Service
- Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
- Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
- 401(k) and Employer Match
- Holiday Savings Program with Employer Match
- Paid Time Off
- Holiday Pay
Skills, Qualifications, and Expectations:
- Devote themselves to ensuring satisfaction to customers.
- Determine management, production, and quality requirements by asking questions and listening.
- Attending company meetings as required.
- Maintain a follow-up system that encourages follow through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state and local requirements which govern the company’s business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Participate in performance management.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Work evening, weekend and holiday work hours as required.
Education and Experience:
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent communication skills.
- Ability to meet company's production and quality standards.
Essential Duties & Responsibilities:
- Analyze process regularly to assure efficient and high-quality work.
- Increase service technician productivity levels.
- Provide excellent customer service for all customers whether external and internal
- If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.
- Manage the service department so that it provides appropriate levels of profit.
- Provide cost estimates for body damage and internal repairs.
- Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources.
- Become familiar and proficient with all phases of the computer system needed for parts and service management, developing, and maintaining the skills required.
- Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.
- Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
- Require employees to keep the department clean, organized, and efficient.
- Use professionalism, cordiality, and concern to acquire the trust and confidence of new customers upon their introduction to the service department.
- When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
- Keep to expense and revenue goals as budgeted.
- Increase the volume of service work through effective management of technicians and processes.
- Create promotional campaigns in cooperation with the sales and parts departments.
- Establish and maintain service follow-up programs.
- Keep performance efficiency reports for service personnel and make them available as required to the General Manager.
- Stay up to date with service department concerns through attendance at applicable training sessions.
- Create monthly and annual goals for the service department in cooperation with the general manager.
Physical Requirements:
- Surroundings-spend time indoors in air-conditioned areas.
- Sitting-on a regular basis
- Standing-on a regular basis
- Walking-on a regular basis
- Bending, twisting and/or stooping-on a regular basis
- Kneeling and/or Squatting-on a regular basis
- Lifting-over 50 lbs. infrequently
- Reaching and/or lifting overhead-on a regular basis
- Climbing-stairs
- Repetitive hand/finger movement-on a regular basis
- Grasping/grabbing with hands-on a regular basis
- ·Pushing and Pulling-infrequently
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
