Experienced Automotive Service Advisor

Yes Auto Fix • Full-time • Remote (South Houston, TX, US) • $65k - $130k / year • 3m ago

Minimum of 5 Years Experience Required

Sign-on bonus up to $5,000

We are seeking a highly skilled and customer-focused Automotive Service Advisor / Store Manager to join our growing team. This hybrid role requires strong mechanical knowledge, outstanding customer service, and proven leadership in running day-to-day shop operations. You will be the primary point of contact for customers while also overseeing store performance, workflow efficiency, and team success.

Responsibilities

Greet customers promptly and professionally, identifying and addressing their automotive service needs.
Conduct or coordinate thorough vehicle inspections to diagnose issues and recommend appropriate services.
Communicate clearly with customers regarding repair options, timelines, and costs.
Coordinate with service technicians to ensure timely and accurate completion of repairs and maintenance.
Maintain detailed records of services performed, parts used, and customer interactions.
Follow up with customers post-service to ensure satisfaction and resolve any concerns.
Stay current on automotive technology, repair techniques, and service best practices.
Handle escalated customer issues and ensure an exceptional customer experience.
Assist with training and developing team members for continual growth and performance.

Skills & Qualifications:

Minimum 5 years of experience in automotive service, advising, or shop management.
Strong mechanical knowledge in automotive repair and maintenance.
Experience with diesel engines and air brake systems is a plus.
Familiarity with tire service procedures and shop equipment.
Strong leadership skills and prior experience managing a team.
Excellent verbal communication skills with the ability to translate technical information for customers.
Proficiency with automotive diagnostic tools and shop management software.
Ability to multitask and thrive in a fast-paced environment.
High level of professionalism and commitment to customer service excellence.

Job Type: Full-Time

Benefits: