Automotive Service Advisor

Houston Classic Carport • Full-time • Houston, Texas, United States • $57.01k - $68.66k / year • 2w ago

Company Overview

Houston Classic Carport specializes in repairing exotic and vintage automobiles, ensuring each project is completed with the utmost attention to detail by our master craftsmen. Our mission is to deliver high-quality restorations that meet our customers' needs while maintaining our commitment to authenticity and craftsmanship.
Summary

We are seeking a dedicated and experienced Service Advisor to join our team at Houston Classic Carport. In this role, you will be pivotal in enhancing customer satisfaction by providing expert guidance on automotive services and restorations. Your contributions will directly support our mission of delivering exceptional quality and service to our valued clients.
Responsibilities

Serve as the primary point of contact for customers, addressing inquiries and providing detailed information about services.

Manage service appointments and ensure timely communication with clients regarding their vehicle status.
Collaborate with technicians to provide accurate estimates and recommendations for vehicle repairs and maintenance.
Upsell additional services based on customer needs while maintaining transparency and trust.
Maintain accurate records of customer interactions and service transactions.
Scheduling Appointments
Effective communication with Technician team
Managing client concerns with a strong emphasis on customer service
Stay updated on industry trends and advancements in automotive technology.
Qualifications

Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry.

Strong knowledge of automotive services, repairs, and diagnostics.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks efficiently while maintaining attention to detail.
Familiarity with dealership operations is preferred.
Experience in upselling services is a plus.
Proven knowledge of the collision repair process.
Proficient in using service management software and tools.
A passion for classic cars and automotive restoration is highly desirable.
Call-To-Action

If you're ready to drive your career forward with us at Houston Classic Carport, we invite you to apply today! Join our team where your expertise will help shape the future of automotive restoration.

Job Type: Full-time

Pay: $57,013.11 - $68,660.95 per year

Work Location: In person