We are seeking an Automotive Service Manager with a demonstrated passion for leadership and a proven track record of driving results in operational excellence. The ideal candidate will demonstrate a strong commitment to team development , highly motivated to achieve top-line growth, and an unwavering dedication to delivering outstanding customer service.
Key Responsibilities
- Oversee daily operations of the service department
- Lead, coach, and develop service advisors and technicians
- Ensure high levels of customer satisfaction and retention
- Manage scheduling, workflow, and productivity
- Monitor and improve service department KPIs (CSI, ELR, hours per RO, etc.)
- Maintain compliance with manufacturer and company standards
- Handle customer concerns and resolve issues professionally
- Manage budgets, inventory, and vendor relationships
- Collaborate with sales and parts departments to optimize performance
Qualifications
- 3+ years of experience in automotive service management or a leadership role
- Strong knowledge of automotive repair processes and dealership operations
- Proven ability to lead and motivate a team
- Excellent communication and customer service skills
- Experience with service management systems (e.g., CDK)
- Valid driver’s license
What We Offer
- Competitive salary plus performance-based bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Free Life Insurance
- Paid time off and vacation
- A supportive, team-oriented work environment
Pay: $125,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
