Automotive Service Manager

Harte Hyundai • Full-time • Old Saybrook, Connecticut, United States • $73.39k - $95k / year • 3m ago

Overview
Join our dynamic automotive team as an Automotive Service Manager, where you will lead our service department with energy, expertise, and a passion for delivering exceptional customer experiences. In this vital role, you will oversee daily operations, manage a talented team of service technicians, and ensure that every vehicle receives top-quality maintenance and repairs. Your leadership will drive customer satisfaction, boost service sales through upselling and effective communication, and uphold the highest standards of automotive diagnostics and mechanical excellence. If you thrive in a fast-paced environment and are eager to make a tangible impact in automotive service management, this opportunity is perfect for you!

Responsibilities

Lead and motivate the service team to deliver outstanding automotive repair and maintenance services, ensuring efficiency and quality.
Oversee daily shop operations, including scheduling, workflow management, and inventory control of parts and tools.
Conduct thorough vehicle diagnostics to identify issues accurately and recommend appropriate repairs or maintenance services.
Manage customer interactions with professionalism, providing clear explanations of repairs, estimates, and service recommendations to enhance customer satisfaction and loyalty.
Drive sales growth by upselling additional services such as oil changes, alignments, brake repairs, transmissions, diesel engine repairs, tire services, shocks & struts, suspension work, air brake systems, auto body repairs, and other automotive specialties.
Ensure all service work complies with safety standards and manufacturer specifications while maintaining a clean and organized shop environment.
Handle administrative tasks including auto estimating, service writing, cash handling, and maintaining detailed records of work performed.

Experience

Proven dealership or automotive service management experience with a strong background in auto repair operations.
Extensive mechanical knowledge across various systems such as transmissions, suspensions, brakes, oil changes, alignments, tire services, diesel engines, shocks & struts, air brakes, and auto body repair.
Hands-on experience with automotive diagnostics tools and techniques to accurately identify issues.
Demonstrated ability in upselling services while maintaining integrity and customer trust.
Excellent customer service skills with the ability to communicate technical information clearly to clients.
Familiarity with auto estimating software and service writing processes.
Knowledge of dealership procedures related to vehicle maintenance schedules and repair standards is highly desirable. Embark on a rewarding career where your automotive expertise fuels success! We are committed to fostering an inclusive environment that values your skills and dedication—help us elevate the automotive service experience for every customer we serve!

Pay: $73,386.97 - $95,000.00 per year

Benefits: