Job Overview
Join our dynamic automotive team as a Service Advisor / Writer, where you'll be the vital link between our valued customers and our skilled technicians. In this energetic role, you will greet customers with enthusiasm, accurately assess their vehicle needs, and communicate repair options clearly and confidently. Your mechanical knowledge and customer service skills will drive customer satisfaction and loyalty, ensuring every vehicle receives top-quality care. This position offers an exciting opportunity to blend technical expertise with sales acumen in a fast-paced, friendly environment committed to excellence.
Responsibilities
- Greet customers warmly and professionally, establishing a positive rapport from the moment they arrive.
- Listen carefully to customer concerns and accurately document vehicle issues using auto estimating software.
- Explain repair recommendations clearly, upselling necessary services such as oil changes, brake repairs, alignments, suspension work, tire services, transmissions, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs.
- Coordinate with technicians to prioritize repairs and ensure timely completion of services.
- Manage service write-ups efficiently while maintaining detailed records of all transactions and vehicle histories.
- Handle cash transactions accurately and process payments securely.
- Follow up with customers post-service to ensure satisfaction and promote additional automotive services or sales opportunities.
Experience
- Proven dealership experience or background in auto service management is highly preferred.
- Strong mechanical knowledge with hands-on experience in automotive diagnostics, vehicle maintenance, and repair procedures.
- Familiarity with automotive systems such as transmissions, oil changes, brake systems, alignments, suspension components, tire services, diesel engines, shocks & struts, air brakes, and auto body repair.
- Experience in auto estimating software and service writing is essential for success in this role.
- Excellent customer service skills coupled with the ability to upsell automotive services confidently.
- Previous experience handling cash transactions and working within a fast-paced dealership or repair shop environment is advantageous.
- Knowledge of automobile sales processes can be a plus but is not mandatory. This energetic role invites motivated individuals who thrive on delivering exceptional customer experiences while leveraging their technical expertise to drive business success. If you’re passionate about automotive repair and providing outstanding service in a lively team environment — we want to hear from you!
Pay: $80,000.00 - $120,000.00 per year
Benefits:
Work Location: In person
