Customer Service Representative
Golden, CO
Full-Time
Build Your Career with Kaizen Collision Center
Kaizen Collision Center is focused on growth, improvement, and building a strong future for our team.
We take a forward-thinking approach — embracing OEM certifications, dealership partnerships, electric vehicle repair, and ongoing employee training, while staying connected to the communities we serve.
“Kaizen” means continuous improvement, and that mindset drives everything we do — from how we repair vehicles to how we support our team.
If you’re looking to be part of a company that values consistency, teamwork, and long-term opportunity — we want to meet you.
Position Overview
The Customer Service Representative (CSR) plays a key role in delivering a smooth, professional, and positive experience for every customer throughout the repair process.
This is a front-facing position in a busy shop environment, ideal for someone who can stay organized, communicate clearly, and keep things moving.
What You’ll Do
Customer Experience
- Greet customers in person and over the phone
- Walk customers through the repair process, including insurance and payment steps
- Build trust and maintain clear, consistent communication
Vehicle Intake & Documentation
- Assist with vehicle check-in process
- Map and document damage
- Take photos and maintain accurate repair files in line with company and partner standards
Administrative Support
- Collect payments and manage transactions
- Update rental systems (ARMS)
- Support the General Manager with documentation and reporting
- Assist with accounts receivable follow-up
Additional duties may be assigned based on business needs.
What We’re Looking For
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Team-oriented mindset with a willingness to help where needed
- Basic computer proficiency
- Effective time management
Requirements:
- Valid driver’s license
- Eligible to work in the United States
- Ability to pass a background check
Preferred (Not Required)
- Experience in the collision repair or automotive industry
- Bilingual (Spanish)
Why Join Kaizen
- Stable, growing company
- Opportunity to grow within the organization
- Supportive team environment
- A company committed to doing things the right way
If you take pride in helping people, staying organized, and being part of a strong team — this is a great opportunity to build a long-term career.
Apply today and grow with Kaizen Collision Center.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
