Body Shop Customer Service Rep - CSR

Fisher Auto • Full-time • Boulder, CO, US • $21 / hour • 2m ago

Job Overview
Join our dynamic team as a Body Shop Customer Service Representative (CSR), where your enthusiasm and automotive knowledge will drive exceptional customer experiences. In this vital role, you will serve as the primary point of contact for customers needing collision repair services, ensuring smooth communication between clients and our skilled technicians. Your energetic approach will help coordinate repairs, provide accurate estimates, and promote additional services to maximize customer satisfaction and shop profitability. If you thrive in a fast-paced environment and have a passion for automotive repair and customer service, this is the perfect opportunity to accelerate your career in the automotive industry.

SUMMARY:

Assists in maintaining office needs & production, providing excellent customer service at front counter, assists with smooth flow of paperwork through the shop, and is responsible for assisting office production employees with their work.

Assists in collection of payment from the customer and the insurance companies as needed. Help keep the AR to 60 days or less.

ESSENTIAL DUTIES: include the following. Other duties may be assigned.

Meets and greets customers when they enter department, answers phones, along with other general office duties.

Assist with scheduling customers

Assists with check in process

Will mirror estimates within the CCC estimating system when requested.

Verify where payments are coming from and have proof if it comes from insurance.

Assists in delivery of completed vehicles

Keeps work area neat and clean.

Reports any safety issues immediately to management.

Maintains housekeeping and organization of personal & office work area.

Pay: From $21.00 per hour