Service Manager - Heavy-Duty Diesel

Interstate Companies Inc • Full-time • Lakeville, MN, US • $70k - $80k / year • 2m ago

Location: Lakeville, MN
Company: Interstate Power Systems
Compensation:

On-Target Earnings (OTE): $100,000+ annually, including uncapped monthly departmental commission
Base Salary: $70,000–$80,000 per year, based on experience (DOE)

Interstate Power Systems’ Lakeville, MN location is seeking an experienced Service Manager to lead operations at our state-of-the-art 100,000 square foot facility. This is a key leadership position responsible for driving service department performance, growing the business, and delivering exceptional customer experience.

Position Summary

The Service Manager is a critical member of the management team and is fully accountable for the performance of the shop and service operations. This role oversees people, processes, financial performance, and customer satisfaction while promoting Interstate Power Systems’ products and services. The ideal candidate brings strong leadership, heavy-duty diesel knowledge, and a passion for operational excellence.

Job Duties

Take all necessary steps to ensure exceptional customer satisfaction
Recruit, hire, train, motivate, and retain top-quality service personnel
Actively support and participate in company sales efforts
Monitor service department performance using key metrics, including revenue, profitability, efficiency, and productivity
Ensure compliance with safety goals, policies, and procedures
Accurately quote service work and oversee pricing consistency
Manage the work order process and service invoicing
Communicate company policies, procedures, and branch goals to employees
Promote a culture of accountability, teamwork, and professionalism
Uphold Interstate Power Systems’ promise of “Pride in Service”

Desired Skills & Qualifications

Excellent interpersonal, leadership, and communication skills
Strong understanding of heavy-duty diesel equipment, components, and repair processes
Proven knowledge of customer service, sales, and marketing principles
Solid understanding of profit and loss statements and financial management
Self-starter with the ability to recognize strengths and develop strategic business plans
Experience with Lean / 5S principles
Prior experience as a Service Manager or Service Supervisor preferred

Requirements

Experience and technical knowledge in the heavy-duty diesel truck and/or equipment industry is a must
Excellent verbal and written communication skills
Ability to effectively manage employees, workflows, and processes
Leadership experience within a service, diesel, or equipment environment

Compensation & Benefits

Salary plus commission
Generous benefits package including medical, dental, and vision insurance
Paid vacation, PTO, and holidays
401(k) with employer match
Opportunity to work in a new, state-of-the-art 100,000 sq. ft. facility

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Power Systems is an Equal Opportunity Employer, and we encourage all qualified and interested individuals to apply by submitting a resume for consideration.

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