Automotive BDC Representative (Inside Sales & Customer Service)

STROSNIDER CHEVROLET • Full-time • Hopewell, VA, US • $35k - $75k / year • 1m ago

Join Strosnider Chevrolet as a Front Line Salesperson / BDC Sales Representative.

We're looking for an outgoing, people-oriented, and computer savvy professional who brings energy and a strong customer-first mindset.

Whether you are a seasoned BDC/Front-line Salesperson with years of experience or a novice customer service representative, we have room for all experience levels. We provide the training!

We are looking to hire hard-working individuals with strong time management skills and positive team members.

If you are a professional who takes ownership of your work and wants to be rewarded for performance, you'll thrive in this position at Strosnider Chevrolet!

About Us:

Strosnider Chevrolet is a trusted and customer-focused automotive dealership that is dedicated to providing exceptional service and quality vehicles to our community. We take pride in maintaining a collaborative and dynamic work environment where teamwork, relationship building, and customer satisfaction are top priorities.

The key to successful team members that work BDC on the Strosnider Chevy team is to confidently engage customers through inbound and outbound calls and follow-up communication to generate leads from various sources and to prepare the customers to work with the sales team while engaging effectively with the sales team.

Key Responsibilities

Sales & Customer Engagement:

Handle inbound and outbound customer inquiries with professionalism and a focus on long-term relationships.
Generate and manage leads from multiple sources, and follow up on leads to drive appointments and sales opportunities.
Collaborate with the sales team to deliver a seamless customer experience from initial contact to final sale.
Provide detailed information about new Chevrolet and pre-owned vehicles of diverse makes, guide customers through the initial process, and share information about promotions.

Customer Relationship Management (CRM):

Utilize the CRM system to track and manage leads, customer interactions, and follow-ups and support the sales team data entry processes.
Ensure timely follow-up with customers to increase appointment show rates and close sales.
Maintain accurate and up-to-date customer records to support ongoing sales and marketing efforts.

Coordination & Collaboration:

Partner with the service, parts, and recon departments to streamline communication and enhance the customer experience.
Work with management to develop strategies for increasing sales, improving customer satisfaction, and exceeding performance targets.

Operational Excellence:

Manage daily tasks such as scheduling appointments, responding to inquiries, and preparing sales reports.
Maintain a thorough understanding of vehicle inventory, pricing, and promotions to support customer needs.
Assist with online sales inquiries, ensuring prompt responses to internet leads.

Qualifications

Proven experience in inside sales, business development, or a related customer-facing role (automotive experience preferred).
Strong communication and interpersonal skills, with a passion for delivering exceptional customer service, including through video tools.
Proficiency with CRM platforms and basic office software.
Ability to handle multiple tasks, prioritize effectively, and meet performance goals.
Team-oriented mindset with a commitment to collaboration and continuous improvement.
Familiarity with Chevrolet and other various makes of pre-owned vehicles or willingness to learn about the evolving product lineup.
Flexibility to work evenings and weekends as needed.

Compensation

Competitive pay plan with performance-based earning potential.

Why is Strosnider Chevrolet RIGHT FOR YOU?

We focus on family, support one another, and create long-term career fulfillment.

We value honesty, integrity, and bringing strong personal values into the workplace.

Strosnider Chevrolet is the BEST PLACE to work, do business, and uplift our community.

Our employees enjoy comprehensive employee benefits and with a positive work environment and lucrative pay plans. YOU WON'T FIND A BETTER PLACE TO WORK!

Strosnider Chevrolet is a FAMILY OPERATED BUSINESS that has weathered the tests of time and technology since 1966. Our heritage, community network, and long-time customers tell a story like no other dealership. Come interview and see for yourself!

APPLY on our website, https://strosniderchevrolet.com/careers/ or email a resume to resumes@strosniderchevy.com.

Your INTERVIEW will be scheduled within the next couple of weeks. Please watch for Hopewell area calls and if text is preferred during the workday, please specify this in application.

If you are passionate about the automotive industry and possess the leadership skills to join a high-performing sales department, we’d love to hear from you!

Apply today to become a valued member of the Strosnider Chevrolet team.

Job Type: Full-time

Pay: $35,000.00 - $75,000.00 per year

Benefits: