Automotive Service Manager

Kurtis Chevrolet • Full-time • Morehead City, North Carolina, United States • $100k / year • 1m ago

Job Summary

Growing and Award Winning Dealer Group located in the heart of the Crystal Coast is seeking an experienced Service Manager with a proven track record to join our team. We offer the ability to work for a dealership with a long history of profitability and excellent customer satisfaction. The candidate must possess the ability to manage technicians and service advisors, maintain profitability, recruit and hire new staff, set clear processes, and create a culture of excellent customer satisfaction.

To be successful, an individual must be able to perform essential duties with consistency, communicate appropriately with customers, solve problems, and lead their team to meet monthly objectives.

Responsibilities and Duties

Forecast goals and objectives for the department

Communicate with Parts Manager and Dispatcher to ensure timely turnaround of all vehicles

Hold regular department meetings with technicians and service advisors

Resolve customer issues

Recruit and develop employees

Manage Service Advisors, Detail, Porter, Technician schedules and pay plans

Maintain a relationship with the factory

Oversee training

Oversee Warranty Claims and receivables processes

Assist with vehicle diagnostics

Maintain a safe working environment for all employees