Automotive BDC Representative
Napleton Automotive Group – Oakbrook, IL
Full-Time | Hourly Pay + Monthly Bonuses | Growth Opportunity
About Us
Napleton Automotive Group is a family-owned, nationally recognized dealership group committed to delivering exceptional customer experiences. We pride ourselves on a high-energy culture, strong leadership, and opportunities for advancement within our growing organization.
We are currently seeking a motivated, customer-focused Automotive BDC (Business Development Center) Representative to join our team at our brand-new centralized BDC facility in Oakbrook, IL.
Why Join Our Team?
We operate out of a brand-new, centralized, state-of-the-art facility located in the heart of Oakbrook, IL, conveniently situated near Oakbrook Center Mall and major highways for easy commuting. Our modern workspace offers a clean, professional environment with amenities including an on-site coffee bar.
This is an excellent opportunity for someone looking to build a long-term career within a growing automotive organization.
Position Summary
The Automotive BDC Representative is responsible for managing inbound and outbound sales communications, responding to internet inquiries, scheduling appointments, and supporting the sales team in driving dealership traffic and revenue.
This role is ideal for someone who thrives in a fast-paced environment, enjoys speaking with customers, and is motivated by performance-based earnings.
Key Responsibilities
- Respond promptly to internet leads, phone calls, and text inquiries
- Make outbound calls to follow up on leads and unsold opportunities
- Schedule and confirm sales appointments
- Maintain accurate and detailed records in CRM system
- Follow up with customers to ensure a positive dealership experience
- Meet and exceed daily, weekly, and monthly performance goals
- Work closely with sales managers and sales staff to maximize appointment show rates
Qualifications
- Automotive, BDC, call center, or customer service experience preferred
- Strong communication skills (phone, email, text)
- Positive attitude and professional demeanor
- Ability to handle high call volume
- Strong organizational and follow-up skills
- Basic computer and CRM proficiency
- Bilingual (Spanish) is a plus
Compensation & Benefits
- Earn competitive hourly pay with aggressive monthly performance bonuses tied to appointments and results
- Uncapped income potential
- Paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Employee vehicle purchase program
- Opportunities for advancement within Napleton Automotive Group
Schedule
- Full-time position
- Flexible shifts including evenings and Saturdays
Pay: $45,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Work Location: In person
