Automotive Service Advisor
Cookeville, TN – 1279 S Walnut Ave, Cookeville, TN 38501 Full-Time (Salary + Performance Incentives)
Schedule: Monday thru Friday 7:30a-5:00pm - No Weekends!!!
About Us
We are a highly reputable automotive repair shop in Cookeville, established in 1969, specializing in transmission and drivetrain repairs along with general automotive service. Our shop is known for honesty, quality work, and treating customers like family.
We are looking for a driven, organized, and customer-focused Service Advisor to join our team and play a key role in both the customer experience and overall shop performance.
Position Overview
This is a customer-facing and performance-driven role at the front of our shop. You will be the primary point of contact for customers while also helping ensure work flows efficiently from start to finish.
This role is critical to:
- Keeping vehicles moving through the shop
- Ensuring customers are informed and taken care of
- Supporting technicians so they can stay productive
The right person will help drive both customer satisfaction and shop performance.
This position is ideal for someone who is:
· Professional and confident when communicating with customers
· Highly organized and detail-oriented
· Comfortable multitasking in a fast-paced environment
· Motivated to perform and take ownership of their work
· Looking for a long-term career with growth potential
Responsibilities
- Greet customers and provide a professional, welcoming experience
- Clearly communicate vehicle concerns, recommended repairs, and pricing
- Create and manage repair orders (ROs) accurately
- Follow up on estimates and help customers make informed decisions
- Provide regular updates to customers throughout the repair process
- Coordinate with technicians to ensure smooth workflow
- Order and track parts as needed
- Ensure invoices are accurate and properly closed
- Help keep vehicles moving efficiently through the shop
- Maintain organized and up-to-date customer records
Qualifications
- Previous service advisor and customer service experience preferred
- Basic automotive understanding, and the ability to quickly learn and confidently communicate repair needs to customers
- Sales experience preferred
- Strong communication skills (phone and in-person)
- Basic computer skills (email, data entry, familiarity with TekMetric is a plus)
- Ability to stay organized and handle multiple tasks
- Strong sense of urgency and ability to stay focused in a busy environment
- Positive attitude and team-oriented mindset
What We Offer
- Competitive salary based on experience, PLUS Bonus and Profit Sharing
- Stable, full-time position with a growing company
- Several Paid Holidays and 2 Week Paid Vacation Time
- No Weekends – consistent schedule
- Opportunities for advancement within the company
- Supportive team environment
- Training and development
Why This Role Matters
This position plays a critical role in both the customer experience and the success of the shop.
The right person will:
- Help ensure customers feel informed and taken care of
- Keep workflow moving efficiently
- Contribute directly to the growth and performance of the business
This is not just a job—it is an opportunity to build a long-term career in a high-performing shop.
How to Apply
Send an email to Apply@CookevilleTransmission.com with your resume and a brief message about why you would be a great fit for this role. The email subject line should have the position title and your name in it.
Additionally, in your email, please include the word “ownership” in your message so we know you read the full job description.
We look forward to meeting you!
Pay: $50,000.00 - $90,000.00 per year
Work Location: In person
