Logistics & Customer Service Coordinator

Venture Solutions • Full-time • Rochester Hills, MI, US • 2m ago

Description:

LOGISTICS FOR THE INDUSTRIOUS

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

Position Overview:

We are seeking a detail-oriented and proactive professional to join our logistics team in a multifaceted role combining logistics coordination, customer service, and operational data management. This position is responsible for ensuring efficient shipment processing, maintaining strong client relationships, and accurately building and managing load data for transportation operations.

Key Responsibilities:

Logistics Coordination

Schedule, track, and manage shipments to ensure timely delivery.
Coordinate with carriers, drivers, and internal teams to optimize routing and capacity.
Monitor and resolve operational issues, including delays, missed pickups, or delivery discrepancies.

Customer Service

Serve as primary point of contact for clients regarding shipment status, scheduling, and issue resolution.
Respond promptly to inquiries via phone, email, and other communication channels.
Maintain positive customer relationships and uphold company service standards.

Data Entry & Load Building

Accurately input shipment details, customer information, and operational data into the transportation management system (TMS) or internal databases.
Build loads and optimize capacity planning to maximize efficiency.
Ensure all documentation is complete, accurate, and compliant with company and regulatory requirements.

Reporting & Analysis

Generate and review reports related to shipments, carrier performance, and operational metrics.
Identify trends or issues in logistics operations and propose improvements

Qualifications:

High school diploma or equivalent; associate degree or higher preferred.
Previous experience in logistics, transportation, customer service, or data entry.
Strong organizational and multitasking skills with exceptional attention to detail.
Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with TMS systems preferred.
Excellent verbal and written communication skills.
Ability to work in a fast-paced environment and meet tight deadlines.

Key Competencies:

Problem-solving and decision-making
Time management and prioritization
Team collaboration and communication
Accuracy and data integrity focus
Customer-focused mindset

Requirements:

REQUIRED EDUCATION / EXPERIENCE:

High School Diploma or equivalent

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.):

Ability to work and communicate effectively with others promoting to promote a team environment
Listen to problems first in order to gain a clear understanding and provide solutions to Customers
Thrive in a fast paced, high volume work environment
Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes in an effort to improve your professional skills
Possess basic computer skills

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.):

Knowledge of Microsoft Office programs such as Word and Excel is desirable

PHYSICAL DEMANDS:

Sit at a desk and operate a computer and telephone for the majority of your shift
Walk the operations floor as needed to communicate with others

WORK ENVIRONMENT:

Fast paced and high volume

BENEFITS:

Competitive Pay
Opportunity for career advancement
Generous Vacation / Paid Time Off
Paid Holidays
401K with company match from day 1
Medical, Dental, Vision
Basic and Supplemental Life Insurance

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.