Overview
Join our dynamic automotive team as a Service Advisor at a new Chrysler, Dodge, Jeep, and Ram dealer, where your enthusiasm for cars and exceptional customer service skills will drive success! In this energetic role, you’ll be the vital link between our valued customers and our skilled technicians, ensuring every vehicle receives top-quality care. Your expertise in automotive diagnostics, mechanical knowledge, and sales will help customers understand their vehicle needs while providing a seamless service experience. This position offers an exciting opportunity to grow within a fast-paced environment that values your automotive passion and dedication to excellence.
Responsibilities
- Greet customers warmly and listen carefully to understand their vehicle concerns and service needs in-person and over the phone.
- Clearly communicate repair recommendations, estimates, and service options using auto estimating and service writing skills.
- Coordinate with technicians to prioritize repairs, including oil changes, brake repairs, transmission work, suspension, alignment, tire services, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs.
- Upsell additional services by highlighting benefits such as vehicle maintenance, automotive diagnostics, and preventative care to enhance customer satisfaction.
- Manage detailed service records and documentation.
- Provide expert advice on vehicle maintenance schedules and mechanical issues based on mechanic experience and automotive repair knowledge.
- Foster strong customer relationships through attentive service writing, transparent communication, and follow-up to ensure complete satisfaction.
Experience
- Prior dealership experience or auto service management background is highly preferred.
- Proven track record in auto estimating, sales, or automotive diagnostics with a focus on delivering exceptional customer service.
- Hands-on mechanic or service technician experience with knowledge of transmissions, oil changes, brake systems, suspensions, alignments, tire services, shocks & struts, diesel engines, and other automotive repair specialties.
- Familiarity with automotive service processes including auto body repair and air brake systems is advantageous.
- Strong mechanical knowledge combined with excellent communication skills to explain technical issues clearly to customers.
- Experience managing multiple customer interactions efficiently.
Pay: $50,000.00 - $73,370.48 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Tuition reimbursement
- Vision insurance
Work Location: In person
