Service Manager

Friendly Honda • Full-time • Springfield, IL, US • $60k - $120k / year • 3w ago

Overview
Join our dynamic team as a Service Manager and lead our automotive service department with energy, expertise, and a passion for excellence! In this pivotal role, you will oversee daily operations, ensure top-tier customer satisfaction, and drive service sales growth. Your automotive knowledge and leadership skills will inspire your team to deliver outstanding vehicle repairs and maintenance, fostering a positive environment where both customers and staff thrive. We are committed to providing a rewarding career path where your mechanical skills and sales acumen make a real impact.

Responsibilities

Manage the daily operations of the service department, ensuring efficient workflow and high-quality customer service
Lead, motivate, and develop a team of service technicians and advisors to meet performance goals
Oversee vehicle diagnostics, repairs, and maintenance including oil changes, brake repairs, transmissions, suspension work, tire services, alignments, shocks & struts, air brake systems, diesel engine repairs, and auto body work
Drive upselling initiatives by identifying additional services and parts that benefit customers while increasing revenue
Ensure accurate auto estimating and service writing to streamline workflow and improve profitability
Maintain exceptional customer relations by addressing concerns promptly and ensuring satisfaction throughout the service process
Handle cash transactions accurately and maintain proper records in compliance with company policies

Requirements

Proven dealership experience with a strong background in auto service management
Extensive knowledge of automotive diagnostics, mechanical systems, and repair procedures including transmissions, oil changes, brake systems, suspensions, tire services, diesel engines, shocks & struts, air brakes, alignments, and auto body repair
Hands-on experience as a service technician or mechanic is highly desirable
Excellent customer service skills with the ability to communicate technical information clearly to clients
Ability to upsell services effectively while maintaining integrity and trust
Strong understanding of auto estimating software and service writing processes
Experience in automotive sales and automobile dealership operations is preferred
Capable of handling cash transactions accurately and managing inventory efficiently

Join us in delivering exceptional automotive care while advancing your career in a fast-paced environment! We value energetic leaders who are passionate about cars and customer satisfaction. This role offers an exciting opportunity to combine technical expertise with leadership skills to make a significant difference every day.

Job Type: Full-time

Pay: $60,000.00 - $120,000.00 per year

Benefits: