Service Advisor

Chapman Chevrolet • Full-time • Philadelphia, PA, US • $75k - $110k / year • 1m ago

SERVICE ADVISOR CHAPMAN CHEVROLET

$75,000 - $110,000

Chapman Chevrolet is looking for a Service Advisor to join our fast paced growing team. We have one opening for the right individual! If you are one of the best and want to join our team - apply today!

Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Maintains a dealership-prescribed standard for “hours per customer repair order written”.
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Ensures that all documents are accounted for.
Accomplishes the forecast that has been established by the General Manger and Service Manager.
Greets customers in a timely, friendly manner. Let’s customers who are waiting in line know that they will be helped soon.
Schedules appointments using dealership-approved forms.
Communicates with service customers to determine the nature of the mechanical problem(s).
Obtains customers and vehicle data.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Serves as liaison with technicians.
Greets all customers promptly and gives fair estimates on costs and time required for repairs and maintenance.
Handles customer complaints.
Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
Quality-checks completed jobs.

Compensation and Benefits:

We offer our associates:

Health insurance with choice of medical plans starting at $84.50/month

Dental and vision insurance

Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance

401(k) retirement investment plan with company match

Accrued paid time off

Employee Vehicle Purchase Program

Parts and service discounts

Professional work environment, with job training and advancement opportunities

Ability to read and comprehend instructions and information, both written and oral. High School diploma or the equivalent. Two years of experience in an auto repair facility. Excellent communication.

Special Position Requirements:

Position has no supervisory responsibility or authority. Works closely with Service Department personnel and technicians. High Customer contact.

Preferences:

ASE certification preferred. Experience working as a Service Advisor.

Work Requirements:

Monday-Friday/Saturday

Occasional overtime may be required.