Automotive General Manager

Preston Chrysler Dodge Jeep Ram of Dover • Full-time • Dover, Delaware, United States • $150k - $300k / year • 2m ago

Description:

The Automotive General Manager oversees all operations within a dealership, ensuring profitability, efficient operations, and exceptional customer satisfaction. This role requires a strategic leader who can manage sales, service, parts, finance, and administrative departments, while driving growth, achieving revenue targets, and maintaining compliance with industry standards.

Key Responsibilities:

1. Leadership & Team Management:

Recruit, train, and manage department managers, fostering a high-performing team culture.
Set performance benchmarks and conduct regular reviews for employees across all departments.
Encourage collaboration between sales, service, finance, and parts teams to ensure smooth operations and customer satisfaction.

2. Operations Oversight:

Monitor and manage day-to-day dealership activities, ensuring operational efficiency.
Oversee inventory management, including new and used vehicles, parts, and service supplies.
Develop and implement effective processes and procedures for all departments.

3. Financial Performance:

Analyze dealership financial data and key performance indicators (KPIs) to ensure profitability.
Develop and manage budgets, including expense control and forecasting.
Drive revenue growth in all dealership departments, ensuring alignment with sales targets and market trends.

4. Customer Experience:

Promote a customer-first culture, ensuring high levels of customer service and satisfaction.
Address and resolve customer complaints or concerns effectively and promptly.
Implement customer retention strategies, including loyalty programs and post-sale follow-ups.

5. Sales Strategy:

Establish and execute sales strategies to meet monthly, quarterly, and annual sales targets.
Develop pricing strategies and promotional campaigns in collaboration with sales and marketing teams.
Evaluate market trends and competitor performance to identify opportunities and threats.

6. Compliance & Standards:

Ensure compliance with local, state, and federal regulations, including safety and environmental standards.
Maintain adherence to manufacturer guidelines and maintain a strong relationship with the brand.
Monitor internal audits and implement corrective measures when needed.

Required Skills & Qualifications:

MINIMUM 5 YEARS OF AUTOMOBILE DEALERSHIP MANAGEMENT
Proven experience in automotive dealership management, preferably as a GM, Sales Manager, or similar role.
Strong leadership, decision-making, and interpersonal skills.
In-depth knowledge of dealership operations, including sales, finance, service, and parts.
Analytical and financial acumen, with experience in budgeting and forecasting.
Exceptional communication and problem-solving abilities.
Familiarity with Dealer Management Systems (DMS) and CRM platforms.
Bachelor’s degree in Business Administration, Automotive Technology, or related field (preferred).

Key Performance Metrics:

Achieving and exceeding monthly sales, service, and financial goals.
Customer satisfaction scores (CSI).
Employee satisfaction and retention rates.
Inventory turnover and management efficiency.
Compliance with regulatory and manufacturer standards.

We offer a competitive salary and benefits package, as well as opportunities for career growth and advancement within our company. If you are a results-driven individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.

Requirements:

MINIMUM 5 YEARS OF AUTOMOBILE DEALERSHIP MANAGEMENT

Key Responsibilities:

1. Leadership & Team Management:

Recruit, train, and manage department managers, fostering a high-performing team culture.
Set performance benchmarks and conduct regular reviews for employees across all departments.
Encourage collaboration between sales, service, finance, and parts teams to ensure smooth operations and customer satisfaction.

2. Operations Oversight:

Monitor and manage day-to-day dealership activities, ensuring operational efficiency.
Oversee inventory management, including new and used vehicles, parts, and service supplies.
Develop and implement effective processes and procedures for all departments.

3. Financial Performance:

Analyze dealership financial data and key performance indicators (KPIs) to ensure profitability.
Develop and manage budgets, including expense control and forecasting.
Drive revenue growth in all dealership departments, ensuring alignment with sales targets and market trends.

4. Customer Experience:

Promote a customer-first culture, ensuring high levels of customer service and satisfaction.
Address and resolve customer complaints or concerns effectively and promptly.
Implement customer retention strategies, including loyalty programs and post-sale follow-ups.

5. Sales Strategy:

Establish and execute sales strategies to meet monthly, quarterly, and annual sales targets.
Develop pricing strategies and promotional campaigns in collaboration with sales and marketing teams.
Evaluate market trends and competitor performance to identify opportunities and threats.

6. Compliance & Standards:

Ensure compliance with local, state, and federal regulations, including safety and environmental standards.
Maintain adherence to manufacturer guidelines and maintain a strong relationship with the brand.
Monitor internal audits and implement corrective measures when needed.

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