Automotive Service Manager

Generation Auto Group • Full-time • Woodbridge, New Jersey, United States • $250k / year • 2w ago

We are seeking an experienced Automotive Service Manager to lead daily operations within a busy Ford dealership service department. This role is responsible for driving performance, ensuring high-quality repairs, and delivering a strong customer experience while managing a team of service professionals.

Ford Experience a MUST

Our new Freedom Ford Dealership in Woodbridge NJ!

$250,000 guarantee!

Responsibilities:

Oversee day-to-day service department operations, including workflow, scheduling, and shop efficiency
Lead and manage technicians, service advisors, and support staff
Monitor key performance metrics such as CSI, efficiency, and work in process
Handle customer concerns and ensure timely, professional resolution
Maintain strong communication between service and parts departments
Support hiring, training, and ongoing development of team members
Ensure compliance with manufacturer standards, warranty processes, and company policies

What We’re Looking For:

Prior experience in an automotive service management role
Strong leadership and team development skills
Solid understanding of service operations, repair processes, and warranty procedures
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and problem-solving abilities
Customer-focused mindset with a drive for results

This is a great opportunity for a motivated leader looking to take ownership of a high-volume service operation and build a strong, performance-driven team.

Pay: $250,000.00 per year

Benefits: