Experienced Automotive Service Advisor

McDonald GMC Cadillac • Full-time • Marlette, Michigan, United States • $60k / year • 3m ago

We are looking for a high-performing, experienced Service Advisor to join our Chevrolet/Buick dealership in Marlette, Michigan.

This is NOT an entry-level position. We are looking for someone who understands the service drive, knows how to manage technicians and customers, and can drive gross profit while delivering exceptional customer experience.

Requirements:

Minimum 2+ years experience as an Automotive Service Advisor
Strong understanding of:
RO write-up process
Menu selling
Maintenance scheduling
Technician dispatching & workflow
Effective Labor Rate (ELR) and gross profit management
Excellent communication and follow-up skills
Strong CSI focus
DealerBuilt (DB) experience is a strong plus

Responsibilities:

Greet customers promptly and professionally
Write and manage repair orders accurately
Communicate repair recommendations clearly and confidently
Maximize customer pay gross while maintaining trust
Manage technician productivity and workflow
Follow up with customers on declined services
Maintain strong CSI scores

Compensation:

Competitive base + commission structure
Performance-based income opportunity
Health benefits available

Why Join Us?

We are a growing, process-driven dealership focused on profitability, accountability, and customer satisfaction. If you take pride in your performance and want to be part of a team that holds high standards, we want to talk to you.

Location: Marlette, MI
Apply today by submitting your resume.

Pay: From $60,000.00 per year

Benefits: