Iron Pony is accepting applications for both part & full time service advisors. Experience with Kawasaki, Suzuki, Yamaha, Honda, Polaris, Ducati, or Triumph brands will be a plus. Applicants with experience in other brands or automotive brands are welcome to apply. The ideal candidate will have experience in the powersports industry or sales, parts counter or auto service advisor experience. Applicants must be able to work weekends and move motorcycles unassisted. . This position is hourly & commission .
Please reply to email listed or in person at 5436 Westerville Rd. Westerville, OH 43081
Benefits offered:
- Health insurance
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Retirement benefits or accounts
- Employee discounts
- Workplace perks such as food/coffee and flexible work schedules
Work Remotely
Summary
As a Service Advisor for Pony Powersports, you will be integral in delivering outstanding customer service and facilitating vehicle maintenance and repair processes. Your core skills in service writing, and customer interaction will enable you to assess client needs effectively. With premium experience in service management and dealership operations, you will guide customers through service options and estimates. Additionally, your relevant knowledge in various repairs and maintenance will enhance the overall service experience, ensuring customer satisfaction and loyalty in a fast-paced environment.
Responsibilities
- Greet customers and assess their service needs while providing exceptional customer service.
- Conduct thorough vehicle inspections and customer interviews to identify issues.
- Prepare accurate service estimates and explain recommended repairs to customers.
- Collaborate with service technicians to ensure timely completion of repairs.
- Maintain records of services performed and assist in sales of additional services.
- Stay updated on service trends and dealership practices.
Qualifications
- Strong background in automotive diagnostics and mechanical knowledge
- Proven experience in vehicle maintenance and service
- Excellent customer service and communication skills
- Proficiency in service writing and auto estimating
- Sales, service, or parts experience within the powersports or automotive industry
- Familiarity with dealership operations and auto service management
- Relevant experience in various repair tasks, including scheduled maintenance, tires and collision repair.
Job Types: Full-time, Commission
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- No nights
Work Days:
Experience:
- service department or parts dept: 1 year (Preferred)
License/Certification:
- motorcycle drivers license endorsement (Preferred)
Work Location: In person
