SERVICE MANAGER – LEAD A HIGH-PERFORMING TEAM | LANDERS MCLARTY FORD (HUNTSVILLE, AL)
LEADERS WANTED. RESULTS REWARDED.
Landers McLarty Ford is seeking an experienced, driven Service Manager to lead our high-volume service department. This is a prime opportunity for a proven leader who knows how to drive performance, elevate customer satisfaction, and maximize profitability.
WHY THIS OPPORTUNITY:
- Established dealership with strong customer traffic
- High-performing team and growth potential
- Competitive compensation with performance-based incentives
KEY RESPONSIBILITIES:
- Oversee daily operations of the service department
- Drive revenue, profitability, and departmental KPIs
- Lead, coach, and develop Service Advisors and Technicians
- Monitor workflow, productivity, and efficiency
- Ensure exceptional customer satisfaction and retention
- Maintain compliance with manufacturer and dealership standards
WHAT WE’RE LOOKING FOR:
- Proven experience as a Service Manager or Assistant Service Manager
- Strong leadership, coaching, and team-building skills
- Deep understanding of fixed operations and KPIs
- Ability to drive sales and improve CSI scores
- Organized, results-driven, and hands-on leader
COMPENSATION & BENEFITS:
- Aggressive pay plan (salary + performance bonuses)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off & holidays
- Ongoing training and advancement opportunities
If you know how to build teams, drive numbers, and deliver top-tier customer experience, we want to talk to you.
Apply on Indeed or contact Landers McLarty Ford directly for a confidential conversation.
Responsibilities:
- Forecasts goals and objectives for the department. Prepares and administers an annual operating budget for the service department.
- Train the service sales staff to tactfully handle customer inconveniences, misunderstandings and complaints.
- Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
- Handle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer.
- Ensure that every employee exhibits pride of workmanship.
- Make every reasonable effort to make vehicle service a pleasant customer experience.
- Must be at or above regional CSI scores.
- Generate and continually strive to increase labor sales.
- Set individual and total shop sales objectives.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Develops and implements a marketing plan which promotes new and repeat business.
- Provide the material support necessary to sell service.
- Maintain daily sales and production records as prescribed by dealership management.
- Review the sales performance of the service salespeople and evaluate them on a regular basis.
- Ensure that proper service sales techniques are being used.
- Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Obtain and maintain control of the special tools necessary for the repair and service of the vehicles the dealership sells.
- Schedule training as necessary to properly repair and service the vehicles the dealership sells.
- Review the flat rate flagging practices on a periodic basis.
- Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up to date and properly maintained.
- Review technical bulletins from the manufacturer and distribute them to the appropriate technicians.
- Stay up to date on product changes and new products.
- Understand and monitor the service section of the dealerships financial statement.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Assure proper repair order flow to satisfy manufacturer/dealership/business office requirements.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Monitor the effective labor sales rate on a continuous basis.
- Obtain competitive bids for all tools, equipment, sublet repairs, supplies, etc.
- Know and understand all of the manufacturer’s warranty policies and procedures.
- Administer proper and prompt warranty claims processing and submission.
- Maintain a current service departmental organizational chart.
- Upgrade and maintain employee morale by providing advancement opportunities and promoting from within the department whenever possible.
- Train backup personnel for every position in the service department.
- Strive to increase the production and earnings of every employee.
- Report to upper management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers.
- Conduct annual employee performance evaluations.
- Maintain a high level of shop cleanliness, equipment repairs and general shop appearance.
- Schedule preventive maintenance of shop equipment.
- Assign technicians and other service personnel to appropriate work areas.
- Analyze and eliminate practices that waste supplies, utilities, space and time.
- Properly maintain service customer reception, parking and waiting room facilities.
- Meet with the general manager once per month to review current service department performance, set future performance objectives, promotional activities and to discuss other critical departmental matters.
- Cooperate with all other dealership managers, and when necessary to resolve conflicts, request the involvement of the next higher dealership authority.
Job Type: Full-time
Pay: $101,442.00 - $153,252.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
Shift:
Work Days:
Experience:
- Auto service management: 2 years (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
