Automotive Industry- Service Manager

Hiring Winners • Full-time • Bossier City, Louisiana, United States • $46.98k - $85.85k / year • 4m ago

Job Title: Service Manager
Job Type: Full-Time
Department: Service

Overview
We’re seeking an experienced, customer-focused Service Manager to lead a fast-paced automotive service department. This role is ideal for a professional who thrives in a fast-paced environment, values collaboration, and is passionate about delivering outstanding customer service.

Position Summary

The Service Manager is responsible for the day-to-day operations of the service department, leading a team of service advisors and technicians to ensure efficient, high-quality service for every customer. This role plays a key part in upholding dealership standards, improving operational performance, and fostering a positive team culture.

Key Responsibilities

Hire, train, and motivate all service staff members
Lead and manage the service department team to meet performance and customer satisfaction goals
Monitor and improve service workflows, repair timelines, and quality of work
Handle customer inquiries and concerns with professionalism and care
Foster a positive team environment built on communication, accountability, and mutual support
Collaborate with other departments to ensure a cohesive and efficient operation
Track and analyze key performance indicators to drive continuous improvement
Understands OSHA regulations and hazardous waste disposal
Maintain compliance with industry standards, as well as state and federal guidelines

Qualifications

Experience in dealership service management
Excellent communication, organizational, and problem-solving skills
Valid driver’s license

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.