Experienced Chrysler, Dodge, Jeep, & RAM Service Manager

Jones Junction • Full-time • Parkville, Maryland, United States • $70k - $100k / year • 2w ago

Experienced Chrysler, Dodge, Jeep & RAM Service Manager

Bel Air, MD
Join the Legacy. Lead the Future.

Jones Junction is seeking a high-performing, experienced Chrysler, Dodge, Jeep & RAM Service Manager to lead one of our fast-paced, high-volume service departments. This is more than just a job—it’s a career-defining opportunity to join a family-owned organization that has proudly served the community for over 100 years.

With over 2 million online likes and reviews, Jones Junction continues to set the standard in customer satisfaction and operational excellence. Our service departments feature state-of-the-art equipment, climate-controlled shops, and factory-certified technicians, all built to support efficiency, productivity, and top-tier customer care.

We’re looking for a proven fixed operations leader who understands the CDJR brand, thrives under pressure, and is driven to maximize service performance, retention, and profitability.

What You’ll Do:

✔ Oversee all Chrysler, Dodge, Jeep & RAM service operations and daily workflow
✔ Lead, train, and develop service advisors, technicians, and support staff
✔ Drive customer satisfaction (CSI) and long-term retention
✔ Monitor and improve KPIs including RO count, hours per RO, ELR, and gross profit
✔ Ensure compliance with Stellantis service standards, warranty processes, and policies
✔ Manage warranty claims, approvals, and manufacturer relations
✔ Handle escalated customer concerns quickly and professionally
✔ Work closely with parts and sales departments for seamless operations
✔ Maintain scheduling efficiency and maximize shop productivity

What We’re Looking For:

✔ Proven experience as a Service Manager in a Chrysler, Dodge, Jeep & RAM dealership
✔ Strong knowledge of Stellantis warranty systems, policies, and service programs
✔ Track record of improving service performance, efficiency, and profitability
✔ Exceptional leadership, coaching, and team-building skills
✔ Strong organizational and communication abilities
✔ Experience with DMS, service scheduling tools, and reporting systems
✔ Ability to manage a high-volume shop while maintaining quality and customer satisfaction
✔ A results-driven mindset with a commitment to excellence

Why Work at Jones Junction?

Over 100 years of proven success and stability
Backed by 2 MILLION+ online likes and reviews
High-volume service department with strong customer demand
Climate-controlled, fully equipped service facility
Work alongside factory-trained, certified technicians
Competitive compensation plan with bonus and performance incentives
Full benefits package: medical, dental, vision, 401(k), PTO
Leadership that values growth, accountability, and transparency
A culture that treats you like family—because we are one

Explore Jones Junction’s Benefit Package

Paid Time Off: 40 hours available each calendar year for full-time and part-time employees, beginning after 106 days of employment. Multiple tiers of PTO for full-time employees with seniority beyond 5 years.
Personal Time: 32 hours available each calendar year for full-time employees, beginning after 1 year of employment.
Core Benefits: Medical, Dental & Vision plans are available for full-time employees and their families, effective the first of the month following 60 days of employment.
Voluntary Benefits: Short Term Disability, Long Term Disability, Universal Life, On and Off the Job Accident Insurance, Critical Illness Insurance, Cancer Insurance, and Legal Assistance Insurance plans are available for full-time employees, effective the first of the month following 60 days of employment.
Retirement Savings: 3% auto enrollment into a 401(k) Target Date Fund for full-time and part-time employees, beginning after 1 year of employment, and at least 1,000 hours of service.
Employee Assistance Program: EAP available to all employees and their households, beginning the first day of employment.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits: