This position will entail working directly with the owner to build and strengthen service strategy, process, accountability, and culture. This approach will give Service Managers autonomy within the framework of the owner’s vision to increase service growth, elevate customer retention, improve technician productivity, and drive overall fixed operations performance.
Strong focus on Service Drive Process, Advisor Performance, Technician Efficiency, Customer Experience, and CULTURE.
MUST work well in teams. Whatever your goal may be, the owner will help you grow, sharpen your strengths, and turn weaknesses into strengths. This position is aimed at someone who wants to grow within an organization of a 12-store dealer group.
Job Overview
We are seeking a dynamic and experienced Service Manager to lead the automotive service department at a busy dealership in the South Bay Area. This energetic role requires a passionate leader who thrives on delivering exceptional customer service, managing a skilled team of technicians, and ensuring the highest standards of vehicle maintenance and repair. As the Service Manager, you will oversee daily operations, optimize service processes, and foster a positive environment that promotes growth, efficiency, and customer satisfaction. Your expertise in automotive diagnostics, mechanical repair, and dealership service management will be instrumental in driving success and building lasting customer relationships.
Responsibilities
- Lead and motivate the service team, including technicians and service advisors, to deliver outstanding automotive repair and maintenance services.
- Oversee all aspects of service department operations, including workflow management, parts inventory, and scheduling to maximize productivity.
- Ensure high-quality vehicle diagnostics, repairs, and maintenance procedures are performed accurately and efficiently, covering areas such as transmissions, oil changes, brake repairs, suspension work, tire services, alignments, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs.
- Manage customer interactions with professionalism and enthusiasm; address concerns promptly to enhance customer satisfaction and loyalty.
- Implement upselling strategies by identifying additional service opportunities such as auto estimating, service writing, and recommending necessary repairs or upgrades.
- Maintain accurate cash handling procedures and ensure compliance with dealership policies.
- Monitor technician performance through regular reviews; provide coaching to improve technical skills like automotive diagnostics and mechanical knowledge.
- Collaborate with parts departments to ensure timely availability of parts needed for repairs.
- Uphold safety standards and ensure all team members adhere to environmental regulations and dealership policies.
Experience
- Proven dealership experience with a strong background in auto service management is essential.
- Extensive knowledge of automotive repair techniques across various systems including transmissions, brakes, suspensions, air conditioning systems, diesel engines, and alignments.
- Hands-on experience working as a service technician or mechanic is highly desirable to better understand technical challenges faced by your team.
- Demonstrated ability in auto estimating and service writing to accurately assess vehicle issues and communicate solutions effectively.
- Strong customer service skills with a track record of building rapport with clients while managing multiple priorities efficiently.
- Familiarity with upselling techniques that enhance revenue while maintaining customer trust.
- Knowledge of automotive diagnostics tools and procedures for troubleshooting complex issues quickly.
- Ability to handle cash transactions accurately while maintaining professionalism at all times. Join us as a Service Manager where your leadership will inspire excellence in automotive care! Bring your passion for cars combined with your management expertise to create an outstanding experience for every customer who walks through our doors. We’re excited to support your growth in this energetic role that’s vital to our dealership’s success!
Pay: $61,601.96 - $200,000.00 per year
Benefits:
- Health insurance
- Tuition reimbursement
- Vision insurance
Work Location: In person
