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Service Advisor – Automotive (Up to $150k+ Total Compensation, Performance-Based Pay)

Smart Turn Auto Repair Inc • Full-time • Columbia, MD, US • $65k - $150k / year • 1m ago

Service Advisor (Performance-Based, $65k–$150k+)

Underpaid? Commissions capped? Carrying weak teammates?

If you’re a strong Service Advisor who:

Takes pride in doing things the right way
Wants to be paid based on performance—not politics
Is tired of sloppy processes and low standards

This is where you level up.

About Smart Turn Auto Repair

Smart Turn Auto Repair is a fast-growing, high-performance independent shop in Columbia, MD.

Since opening in 2023, we’ve built a reputation for:

High-quality diagnostics
Professional communication
Structured, process-driven workflow

We are not a typical shop.

We operate with:

Digital inspections
Defined workflow systems
Performance-based compensation
High accountability standards

Compensation

$65,000 – $150,000+ per year
(Hourly Base + Performance-Based Commission + Bonuses)

Competitive hourly base pay
Commission tied to gross profit, ARO, and performance metrics
Additional bonuses tied to team performance and quality standards
No cap on earnings

Top performers will earn significantly more than average advisors in this market.

What You’ll Be Responsible For

You will own the customer experience from start to finish:

Writing accurate and complete repair orders in Tekmetric
Reviewing and sanitizing technician inspections for clarity and professionalism
Building complete, well-structured estimates (Safety / Maintenance / Future)
Presenting recommendations clearly and confidently
Managing customer communication (calls, texts, updates)
Sourcing and ordering parts (no dedicated parts department)
Coordinating with technicians to maintain workflow

This Role Requires

Attention to detail (no sloppy work)
Strong communication skills (written and verbal)
Ability to follow structured processes
Ownership mentality—no hand-offs or excuses

Who This Is Perfect For

A Parts Specialist ready to move into a higher-income, customer-facing role
A Technician who wants to get off the floor without leaving the industry
An experienced Service Advisor who wants structure, consistency, and upside

What You Bring

Automotive experience (service, parts, or technician) OR strong hands-on knowledge
Ability to communicate clearly and confidently with customers
Strong organizational skills and attention to detail
Comfort with software systems and fast-paced workflow
High accountability and work ethic

Preferred

ASE certifications
Experience with Tekmetric and/or ALLDATA
Sales or commission-based experience
Bilingual communication skills

Why Advisors Choose Smart Turn

No dealership politics or corporate pressure
No capped commissions
Structured workflow (no chaos)
Strong, consistent car count
Clean, climate-controlled shop
Team-focused environment

Benefits

Health, dental & vision insurance (Day 1)
401(k) with 3% employer contribution
Paid time off + holidays
Life & AD&D insurance
Performance-based bonuses

Schedule

Monday & Tuesday: 7:15 AM – 7:15 PM (Required)
Additional schedule negotiable

Work Environment

5,600+ sq ft modern facility
Fully climate-controlled
Digital inspections + modern systems
Organized, high-efficiency workflow

⚠Important

This is a performance-driven role.

Compensation is tied to results
Quality and professionalism are non-negotiable
High performers will thrive
Low performers will struggle

Why This Role Is Different

At Smart Turn Auto Repair:

Your income is directly tied to your performance
You are supported with systems—not left to figure it out
You are expected to operate at a high level

Apply Today

Smart Turn Auto Repair is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $65,000.00 - $150,000.00 per year

Benefits:

401(k)
Employee discount
Health insurance
Professional development assistance

People with a criminal record are encouraged to apply

Application Question(s):

On a scale of 1–5, how would you rate your knowledge of automotive systems and repairs (including your ability to understand issues, explain them to customers, and recommend services)?

1 – Very limited: little to no automotive knowledge

2 – Basic: familiar with common services and terminology

3 – Intermediate: can understand typical issues and explain basic repairs to customers

4 – Advanced: strong understanding of vehicle systems; can confidently explain most repairs and maintenance needs

5 – Expert: deep knowledge across systems; able to clearly explain complex issues and build customer trust

Please briefly explain your rating and describe your experience communicating vehicle issues and repair recommendations to customers.

Do you have any automotive certifications (e.g., ASE)? If so, which ones, and how have you applied them in your work?
How comfortable are you preparing parts lists and estimates for automotive repairs? Please rate yourself from 1 to 5 using the descriptions below:

1 – Basic: I can prepare simple estimates (oil changes, brakes, basic maintenance) but would need guidance for more complex repairs.

2 – Limited: I can handle basic and some intermediate estimates but need assistance with more detailed or complex parts lists.

3 – Moderate: I can independently prepare estimates for common repairs but may need help with advanced or unfamiliar jobs.

4 – Strong: I can independently prepare accurate parts lists and estimates for most repairs, including more involved jobs, with minimal oversight.

5 – Advanced: I can confidently prepare complete parts lists and estimates for complex repairs, including major engine work (e.g., piston rings on a BMW), with little to no assistance.

How comfortable are you explaining diagnostic results to customers independently? Please rate yourself from 1 to 5 using the descriptions below:

1 – Basic: I would need guidance to explain diagnostic results and am not yet comfortable doing this independently.

2 – Limited: I can explain simple issues but would need help with more complex or technical findings.

3 – Moderate: I can explain most common diagnostic results clearly but may need support on more advanced concerns.

4 – Strong: I can confidently explain most diagnostic results in a clear, professional way with minimal assistance.

5 – Advanced: I can clearly and confidently explain complex diagnostic findings, break them down for customers, and guide them through repair decisions without assistance.

How would you rate your attention to detail? Please rate yourself from 1 to 5 using the descriptions below:

1 – Basic: I complete tasks but may overlook details without guidance or review.

2 – Limited: I try to be detail-oriented but occasionally miss important information or make errors.

3 – Moderate: I am generally accurate and detail-oriented but may miss smaller details at times.

4 – Strong: I consistently produce accurate, thorough work and rarely miss important details.

5 – Exceptional: I am highly detail-oriented, consistently catch errors, and ensure all work is complete, accurate, and professional before it is finalized.

How would you rate your work pace when preparing estimates? Please rate yourself from 1 to 5 using the descriptions below:

1 – Slow: I work carefully but take a long time to complete estimates and often need assistance.

2 – Below Average: I can complete estimates but may struggle to keep up in a fast-paced environment.

3 – Moderate: I can complete estimates at a steady pace while maintaining reasonable accuracy.

4 – Fast & Accurate: I work efficiently and can prepare estimates quickly without sacrificing accuracy or quality.

5 – Highly Efficient: I consistently produce complete, accurate estimates quickly, even under pressure, without missing important details.

Ability to Relocate:

Columbia, MD 21045: Relocate before starting work (Required)

Work Location: In person

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