Service Advisor (Performance-Based, $65k–$150k+)
Underpaid? Commissions capped? Carrying weak teammates?
If you’re a strong Service Advisor who:
- Takes pride in doing things the right way
- Wants to be paid based on performance—not politics
- Is tired of sloppy processes and low standards
This is where you level up.
About Smart Turn Auto Repair
Smart Turn Auto Repair is a fast-growing, high-performance independent shop in Columbia, MD.
Since opening in 2023, we’ve built a reputation for:
- High-quality diagnostics
- Professional communication
- Structured, process-driven workflow
We are not a typical shop.
We operate with:
- Digital inspections
- Defined workflow systems
- Performance-based compensation
- High accountability standards
Compensation
$65,000 – $150,000+ per year
(Hourly Base + Performance-Based Commission + Bonuses)
- Competitive hourly base pay
- Commission tied to gross profit, ARO, and performance metrics
- Additional bonuses tied to team performance and quality standards
- No cap on earnings
Top performers will earn significantly more than average advisors in this market.
What You’ll Be Responsible For
You will own the customer experience from start to finish:
- Writing accurate and complete repair orders in Tekmetric
- Reviewing and sanitizing technician inspections for clarity and professionalism
- Building complete, well-structured estimates (Safety / Maintenance / Future)
- Presenting recommendations clearly and confidently
- Managing customer communication (calls, texts, updates)
- Sourcing and ordering parts (no dedicated parts department)
- Coordinating with technicians to maintain workflow
This Role Requires
- Attention to detail (no sloppy work)
- Strong communication skills (written and verbal)
- Ability to follow structured processes
- Ownership mentality—no hand-offs or excuses
Who This Is Perfect For
- A Parts Specialist ready to move into a higher-income, customer-facing role
- A Technician who wants to get off the floor without leaving the industry
- An experienced Service Advisor who wants structure, consistency, and upside
What You Bring
- Automotive experience (service, parts, or technician) OR strong hands-on knowledge
- Ability to communicate clearly and confidently with customers
- Strong organizational skills and attention to detail
- Comfort with software systems and fast-paced workflow
- High accountability and work ethic
Preferred
- ASE certifications
- Experience with Tekmetric and/or ALLDATA
- Sales or commission-based experience
- Bilingual communication skills
Why Advisors Choose Smart Turn
- No dealership politics or corporate pressure
- No capped commissions
- Structured workflow (no chaos)
- Strong, consistent car count
- Clean, climate-controlled shop
- Team-focused environment
Benefits
- Health, dental & vision insurance (Day 1)
- 401(k) with 3% employer contribution
- Paid time off + holidays
- Life & AD&D insurance
- Performance-based bonuses
Schedule
- Monday & Tuesday: 7:15 AM – 7:15 PM (Required)
- Additional schedule negotiable
Work Environment
- 5,600+ sq ft modern facility
- Fully climate-controlled
- Digital inspections + modern systems
- Organized, high-efficiency workflow
⚠Important
This is a performance-driven role.
- Compensation is tied to results
- Quality and professionalism are non-negotiable
- High performers will thrive
- Low performers will struggle
Why This Role Is Different
At Smart Turn Auto Repair:
- Your income is directly tied to your performance
- You are supported with systems—not left to figure it out
- You are expected to operate at a high level
Apply Today
Smart Turn Auto Repair is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $65,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Professional development assistance
People with a criminal record are encouraged to apply
Application Question(s):
- On a scale of 1–5, how would you rate your knowledge of automotive systems and repairs (including your ability to understand issues, explain them to customers, and recommend services)?
1 – Very limited: little to no automotive knowledge
2 – Basic: familiar with common services and terminology
3 – Intermediate: can understand typical issues and explain basic repairs to customers
4 – Advanced: strong understanding of vehicle systems; can confidently explain most repairs and maintenance needs
5 – Expert: deep knowledge across systems; able to clearly explain complex issues and build customer trust
Please briefly explain your rating and describe your experience communicating vehicle issues and repair recommendations to customers.
- Do you have any automotive certifications (e.g., ASE)? If so, which ones, and how have you applied them in your work?
- How comfortable are you preparing parts lists and estimates for automotive repairs? Please rate yourself from 1 to 5 using the descriptions below:
1 – Basic: I can prepare simple estimates (oil changes, brakes, basic maintenance) but would need guidance for more complex repairs.
2 – Limited: I can handle basic and some intermediate estimates but need assistance with more detailed or complex parts lists.
3 – Moderate: I can independently prepare estimates for common repairs but may need help with advanced or unfamiliar jobs.
4 – Strong: I can independently prepare accurate parts lists and estimates for most repairs, including more involved jobs, with minimal oversight.
5 – Advanced: I can confidently prepare complete parts lists and estimates for complex repairs, including major engine work (e.g., piston rings on a BMW), with little to no assistance.
- How comfortable are you explaining diagnostic results to customers independently? Please rate yourself from 1 to 5 using the descriptions below:
1 – Basic: I would need guidance to explain diagnostic results and am not yet comfortable doing this independently.
2 – Limited: I can explain simple issues but would need help with more complex or technical findings.
3 – Moderate: I can explain most common diagnostic results clearly but may need support on more advanced concerns.
4 – Strong: I can confidently explain most diagnostic results in a clear, professional way with minimal assistance.
5 – Advanced: I can clearly and confidently explain complex diagnostic findings, break them down for customers, and guide them through repair decisions without assistance.
- How would you rate your attention to detail? Please rate yourself from 1 to 5 using the descriptions below:
1 – Basic: I complete tasks but may overlook details without guidance or review.
2 – Limited: I try to be detail-oriented but occasionally miss important information or make errors.
3 – Moderate: I am generally accurate and detail-oriented but may miss smaller details at times.
4 – Strong: I consistently produce accurate, thorough work and rarely miss important details.
5 – Exceptional: I am highly detail-oriented, consistently catch errors, and ensure all work is complete, accurate, and professional before it is finalized.
- How would you rate your work pace when preparing estimates? Please rate yourself from 1 to 5 using the descriptions below:
1 – Slow: I work carefully but take a long time to complete estimates and often need assistance.
2 – Below Average: I can complete estimates but may struggle to keep up in a fast-paced environment.
3 – Moderate: I can complete estimates at a steady pace while maintaining reasonable accuracy.
4 – Fast & Accurate: I work efficiently and can prepare estimates quickly without sacrificing accuracy or quality.
5 – Highly Efficient: I consistently produce complete, accurate estimates quickly, even under pressure, without missing important details.
Ability to Relocate:
- Columbia, MD 21045: Relocate before starting work (Required)
Work Location: In person
